Desktop Support

Department: IT Support
Reports To: IT Manager / Help Desk Supervisor
Job Type: Full-time

Job Overview:

We are looking for a motivated and detail-oriented Desktop Support Technician to join our IT support team. In this role, you will provide exceptional technical assistance to end-users by troubleshooting and resolving hardware and software issues, maintaining computer systems, and ensuring smooth day-to-day operations. Your role will be crucial in supporting our employees' technology needs and minimizing downtime.

Key Responsibilities:

• Provide first and second-level technical support for desktop computers, laptops, and peripherals, including setup, configuration, and troubleshooting.
• Respond to and resolve user issues related to hardware, software, network connectivity, and application support.
• Install, configure, and maintain operating systems, applications, and security software on desktop systems.
• Support users with the setup and use of company-standard software, including Microsoft Office, email, and productivity tools.
• Perform regular system maintenance tasks such as software updates, security patches, and virus scans.
• Maintain and manage user profiles and permissions, ensuring access control and security measures are followed.
• Diagnose and troubleshoot hardware issues, including desktops, laptops, printers, and other peripherals.
• Assist in setting up and maintaining company networks, ensuring connectivity and stability.
• Provide remote desktop support using remote desktop tools.
• Document and track support requests using a helpdesk ticketing system.
• Assist with the onboarding of new employees, ensuring that all necessary hardware and software are provided and configured.
• Maintain an inventory of desktop equipment and software licenses.
• Escalate unresolved issues to senior technical support or management as needed.
• Participate in IT projects and other duties as assigned.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a Desktop Support Technician, IT Support Specialist, or similar role.
• Solid understanding of computer hardware, software, and networking.
• Experience with Microsoft Windows, macOS, and/or Linux operating systems.
• Strong knowledge of Microsoft Office Suite, antivirus software, and remote desktop tools.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently as well as in a team environment.
• Familiarity with ticketing systems and ITIL practices is a plus.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent is a plus.

Working Conditions:

• This position may require occasional evening or weekend work for system maintenance or project completion.
• May involve sitting for long periods and occasionally lifting or moving equipment.
• On-call support may be required during critical issues or system failures.

Why Join Us:

• Opportunity to work in a dynamic and growing company.
• Supportive and collaborative team environment.
• Competitive salary and benefits package.
• Professional development and training opportunities.

Job Type: Contract

Pay: $23.81 - $25.05 per hour

Schedule:

• Day shift

Work Location: In person

Salary : $24 - $25