IT Support Specialist

Job Description

Job Description

S.E.A. America, Inc. is a member of the S.E.A. Group, headquartered in South Korea. As a company of experts for wet-chemical surface treatment S.E.A. is engaged in photovoltaic, semiconductor, PCB, and glass industries. S.E.A. builds high-end production machines that can treat various substrates as they are used in the mass production of solar cells, glass panels, and semiconductor devices with chemistries for cleaning, etching or electrochemical deposition. With manufacturing locations in South Korea and Malaysia and worldwide service locations in US, Europe, India, and Southeast Asia we are an expanding global group and are looking for motivated people joining us in a highly future-oriented technology field.

Benefits / Perks

• 100% employer-paid health insurance for employee, spouse, and dependents.
• 100% employer-paid dental and vision insurance for employee, spouse, and dependents.
• 100% employer-paid basic life, short-term and long-term disability insurances for employee.
• 401(k) program with 8% employer contribution.
• 15 vacation days annually.
• 10 health & wellness days annually.
• 12 holidays annually, all US Federal holidays plus Black Friday.
• Career advancement opportunities in a growing company!

Were looking for a motivated IT Support Specialist to join our team! This position is responsible for providing general administrative and technical assistance as a member of the Operational Support Department, ensuring efficient office operations, smooth coordination between teams, and effective support processes for IT infrastructure, software, and hardware. The ideal candidate is well-organized with excellent communication skills, detail-oriented, and capable of handling multiple tasks simultaneously. If youre looking for a job at a fast-growing company that values its employees, reach out to us today!

Key Responsibilities :

• User Support : Provide frontline support by interpreting, evaluating, and resolving technical inquiries related to installed applications, hardware, and software.
• Efficient Issue Resolution : Deliver prompt, high-quality service in a fast-paced, high-volume help desk environment.
• Knowledge Utilization : Resolve issues using internal knowledge bases, external resources, or team consultation as required.
• Escalation Protocols : Escalate unresolved cases to the appropriate support level within defined timeframes.
• Documentation : Maintain accurate records of service requests in a centralized system for efficiency and accountability.
• Diagnosis : Troubleshoot and diagnose problems promptly, offering end-user training when necessary.
• Collaboration : Work with IT team members on global projects and share best practices.
• Process Documentation : Document processes, solutions, and procedures to support team continuity.
• Advanced Support Escalation : Refer complex service requests to upper-level engineers when necessary
• Designing and installing computer hardware configurations.
• Onsite technical support for the staff.
• Installing software and networking systems.
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Design or develop a system.
• Interact with IOT Systems.
• Assist with Ad Hoc requests.

Qualifications :

• High School Diploma or equivalent. A bachelors degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum 3-5 years of experience in IT support
• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems, Enterprise, programming languages, and Office software.
• Knowledge of LAN and wireless networks. Ability to manage projects and teamwork.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.
• Knowledge of IOT and web-based system development. Must be skilled in programming Language (C# / PHP / JavaScript).

Work Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Office-based work at Alpharetta location.
• Full-time, Monday to Friday, 40 hrs per week.
• Some travel to support other SEA America sites, 25% may be required.