What are the responsibilities and job description for the Service Manager position at SEA?
We are looking for an enthusiastic leader who wants to flourish in an environment full of passionate talents - one team, one dream!
The following describes the Service Manager position:
Service Manager is responsible for supervising daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Service Manager reports to the Assistant General Manager.
Daily restaurant operations include but not limited to:
- Take ownership of daily service: make-it-happen attitude for daily operation
- Ensure positive guest service in all areas. Address customer needs, comments, and complaints professionally to ensure repeat customers
- Strategize in creating and recognizing repeat guests within a set budget
- Train new and current employees on company procedures and standards
- Manage menu updates: maintain food bible, print menus, and lead menu trainings with staff
- Lead the service team in upsell and any other service trainings
- Adhere to and enforce employee compliance with health, safety, and sanitation standards
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Assist AGM with administrative tasks, including but not limited to restaurant’s beverage/supply inventory, reservations, personnel/payroll and invoices
- Ensure all employees are working within outlined operational standards, company policies, federal/state/local laws and ordinances
- Ensure that assigned projects are completed accurately, on time and in accordance with company policies and procedures.
- Lead line-up in absence of Assistant General Manager and/or General Manager
REQUIREMENTS
- Prior work experience as a floor manager, captain and/or lead server in a fine-dining or upscale restaurant
- Ability to stand long periods of time and lift up to 25 pounds
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to work in a fast-paced and high-pressured environment
- Confidence in customer service skills
- Extensive food and beverage knowledge, with ability to train employees and manage customer satisfaction
- Familiarity with restaurant management software like Resy and Toast
- Strong leadership, motivational and people skills
- Care for Hospitality & Make-it-happen mindset
Salary : $68,000 - $70,000
