Front Desk Concierge (CA)

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

The concierge provides high quality attendant services for the residential properties. The concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the customer with an experience that will always be remembered and with the highest level of responsiveness.
• Place mail in appropriate mailboxes for staff.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
• Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager. Follow up with client to assure successful completion.
• Maintain consistent presence at work station.
• When so directed, participate in resident organization and functions. Record reservations for guest and conference/party rooms. Forward event planning opportunities to Assistant General Manager.
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
• Assist and coordinate with new move-ins as necessary.
• Provide administrative assistance with resident files.
• Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests.
• Implement recycling or other related cost-saving environmental programs, as approved by supervisor.
• Assist with package deliveries. Log receipts of packages delivered for home owners, and notify home owners for pickup. Make sure each unit file has a release of liability form for accepting packages, etc.
• Provide access control services and remain vigilant of non-residents and their purpose for being on property.

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook and Word.
• Possess a valid state issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.

Minimum Education:

• Some higher education or vocational training specializing in the residential industry desired
• Good geographic knowledge of the surrounding area

Language Skills:

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability:

Regular business hours and overtime as needed.

Work Environment:

The attendant works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.