What are the responsibilities and job description for the System Support Specialist position at Seabrook Solutions, LLC?
Job Description:
This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the NEST Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program. Such assistance and resolution are provided for personal computers, mini/mainframe computers, and client-servers as well as Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Fulfillment of duties will require the employee to work on-site at NASA Marshall Space Flight Center (MSFC). This position will require the ability to lift and carry packages and materials up to 40lbs.
Primary Responsibilities:
- Deliver all new services to customers including mobile and computer services
- Troubleshoot and resolve customer issues assigned to the employee
- Interact daily with NASA customers to provide consult on NEST services
- Initial problem identification and troubleshooting of system problems and primary interface to NASA customers
- Provide system support and guidance to adjust or obtain services
- Assist end users with hardware and software requests
Qualifications:
- High school diploma
- Minimum of four years of experience providing IT support, including both PC (Windows) and Apple (Mac OS, iOS, iPadOS) devices.
- Proven experience troubleshooting and resolving technical issues related to Windows PCs and Apple products (Mac computers, iPhones, iPads).
- Ability to independently troubleshoot and resolve issues on both PC (Windows) and Apple (Mac, iOS, iPad) platforms.
- Proficiency in troubleshooting, configuring, and providing support for Apple devices (Mac OS, iOS, and iPadOS), including mobile phones and tablets.
- Working understanding of federal systems and cybersecurity regulations or knowledge of the NASA applications (e.g., NAMS, IdMAX, etc.)
- Familiarity with NASA and/or federal networks or knowledge of the HQ Center and Agency network and its operations
- Proven ability to work in a customer-focused environment, delivering timely and effective technical support for both Windows and Apple users.
