What are the responsibilities and job description for the Loan Servicing Team Lead position at Seacoast Bank?
Location: Stuart, FL
JOB SUMMARY:
Responsible for the loan servicing activities through the administration and coordination of mortgage, commercial, and consumer loan servicing activities; including such areas as accurate and efficient servicing of assigned loans, warehousing and/or shipping activities of participated/sold loans, escrows, and customer relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
JOB SUMMARY:
Responsible for the loan servicing activities through the administration and coordination of mortgage, commercial, and consumer loan servicing activities; including such areas as accurate and efficient servicing of assigned loans, warehousing and/or shipping activities of participated/sold loans, escrows, and customer relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as leader in the absence of Team Manager/Supervisor. Coordinates work among staff to ensure efficient operations and resolve problems. Distributes workload and provide necessary direction, training, and coaching.
- Supports line lending areas through activities that include loan balancing, billing/loan notices, payment processing, payoff processing, insurance tracking (flood, wind & hazard), credit life, draft processing, filming, and delinquent real estate tax tracking; loan escrow administration (PMI, taxes & insurance), customer account maintenance and answering inquiries that relate to loan accounts.
- Performs non-accrual, charge-off, OREO, SBA, RH, and IRS compliance (1098, 1099a & c) functions and all other special loan status changes and reporting to comply with state and federal regulations.
- Provides assistance, guidance, and training for users of loan systems/operations and assists with communications of system changes or problems to all areas of lending and customer service personnel affected. Reports perceived weaknesses and problems requiring attention to be addressed by management.
- Answers inquiries relating to the status of existing loans and resolves problems, particularly those that are unusual and complex. Provide the highest quality customer service.
- Directs and prepares department reports on specific facets of the department’s operation and assists with others as needed. Ensures gathering of various lending reports as necessary for compliance with auditor/examiner requests.
- Assists with the establishment of systems, procedures and reports to control, balance, and monitor the accuracy of the loan system database and general ledger accounts.
- Develops written procedures for direct areas of responsibility and ensures they remain up to date.
- Coordinate staff and priorities with the Loan Servicing Manager and Loan Administration Manager to ensure timely completion of tasks and coverage when necessary. Duties should be continuously examined to ensure efficient and effective workflows and processes.
- Adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures.
- Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
- Adhere to Seacoast Bank’s Code of Conduct.
- 3 - 5 years’ experience in Loan Operations with demonstrated knowledge of all types of commercial, consumer, and residential loan servicing functions and of loan accounting/bookkeeping practices.
- 1 - 3 year supervisory and training experience required preferred.
- Proven problem-solving abilities utilizing resources available to develop technical and analytical skills.
- PC proficiency in Word and Excel and in-depth knowledge of the Bank’s Computer, loan operations and servicing systems or similar systems and some programming knowledge.
- Is detailed oriented with excellent organizational, typing and communication skills.
- Minimum of high school graduate, college degree in finance or accounting preferred.
- Ability to work independently and with others and manage a variety of projects simultaneously.
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