What are the responsibilities and job description for the Sales Director for Operational Excellence position at Seaga?
Job Description:
We are seeking a highly skilled Director to drive operational excellence through process implementation and technology. This pivotal role requires data-driven prowess and strong business acumen to optimize sales processes, drive revenue growth, and elevate customer experience with Seaga and AMS brands.
Responsibilities:
- Oversee all customer engagement functions across multiple product brands and locations.
- Foster an organization that improves its go-to-market strategy, sales efficiencies, productivity, and effectiveness while ensuring alignment with business objectives.
- Drive new technical capabilities, tools, and processes leveraging data-insights.
- Develop and monitor meaningful customer KPIs and metrics for cross-functional alignment.
- Direct and oversee the overall customer experience strategy, goals, tools, people, and processes.
- Better brand experiences through direct customer interaction and experience.
- Collaborate with department heads to ensure seamless customer experiences across all company touchpoints.
Key skills include market opportunity identification, automation, technology, and data-driven decisions. Proficiency in ERP systems (SAP preferred), automation, web channels, RPA, and AI is required.
A Bachelor's degree in Business Administration or equivalent is necessary. A Master's degree in Business Administration, Marketing, or Engineering Management is preferred.
