What are the responsibilities and job description for the Sales Operations Director and Customer Experience Leader position at Seaga?
Job Overview:
We are seeking a highly skilled and motivated individual to drive operational and customer excellence through the implementation of processes and technology.
This pivotal role requires a blend of data-driven prowess and strong business acumen to optimize sales processes, drive revenue growth, expand profit margins, and elevate overall customer experience with the Seaga brand.
The ideal candidate will oversee a company's interactions with current and future customers across various platforms and touchpoints, driving new technical capabilities, tools, and processes.
Main Responsibilities:
- Lead customer engagement functions across multiple product brands and locations.
- Facilitate the organization in improving its go-to-market strategy, sales efficiencies, productivity, and effectiveness while ensuring alignment with business objectives.
- Develop and monitor meaningful customer KPIs and metrics for cross-functional teams.
- Direct and oversee the strategy, planning, and execution of the overall customer experience strategy, goals, tools, people, and processes.
Required Skills and Qualifications:
- Proven work experience identifying market opportunities and mobilizing operational imperatives involving automation, technology, and data-driven decisions.
- Experience in latest telephony systems and integration with ERP/CRMs.
- Managing and leading Sales Operations, Global Customer Care Operations, Sales, or Commercial Excellence.
- Familiarity with financial statements, P&Ls, B2B go-to-market strategies.
- Strong ERP system knowledge (SAP preferred), automation, web channel, RPA, and AI.
- Proficiency in MS Office 365.
- Knowledge of SEO and Google Analytics.
- Excellent verbal and written communication skills.
- Executive level presentation skills.
- Bachelor's degree in Business Administration, Marketing, or equivalent.
