Bourbon Steak Server

Position Summary:

As a Server, you will play a crucial role in delivering exceptional food and beverage service to our guests with a friendly and welcoming demeanor. You must thrive in a fast-paced environment and maintain a positive attitude under pressure.

Responsibilities:

• Provide outstanding service with a positive and polite attitude, ensuring guests feel welcomed and valued.
• Set up side stations and perform assigned side work to prepare for service.
• Greet guests promptly upon seating and distribute menus.
• Assist guests with menu selections, answer questions, and provide recommendations.
• Take accurate orders and communicate special cooking instructions to the kitchen team.
• Assemble and deliver food orders to guests, ensuring accuracy and presentation.
• Serve meals following proper service etiquette, replenish water, and attend to additional requests.
• Clear tables of soiled dishes efficiently and promptly.
• Present dessert, coffee, and after-dinner drinks, suggesting options as appropriate.
• Verify the accuracy of charges on checks and process payments through the POS system.
• Maintain cleanliness of tables, dining areas, and bus stations throughout the shift.
• Immediately report guest complaints or concerns to the supervisor.
• Assist with clean-up and closing duties as assigned by the manager.
• Attend pre-meal meetings as scheduled by the Dining Room Supervisor or Food and Beverage Manager.
• Perform any additional tasks assigned by supervisors to ensure efficient restaurant operations.

Requirements:

• High school diploma or GED preferred.
• Previous experience as a server in a full-service restaurant, with at least six (6) months in an upscale setting.
• Strong communication and interpersonal skills to handle various guest service situations effectively.
• Ability to collaborate with the management team on training and development initiatives.
• Professional appearance and demeanor suitable for a luxury dining environment.
• Ability to work independently and as part of a team, prioritizing tasks in a fast-paced setting.
• Excellent multitasking abilities in a guest service-oriented environment.

Physical Requirements:

• Prolonged periods of standing and walking during shifts.
• Ability to lift, balance, and carry trays of food weighing between 20-50 pounds.
• Comfortable working in diverse environmental conditions, including hot kitchens and outdoor dining areas.
• Capable of navigating through crowded dining areas, bending, reaching, and stretching to serve customers effectively.