What are the responsibilities and job description for the Bourbon Steak Host - Hostess position at Seagate Hospitality Group LLC?
Position Summary :
The Host greets guests and members as they enter and shows them to their table or waiting area. The Host engages with guests to ensure their meal meets expectations. Success in this role requires comfort with standing for long periods and managing busy shifts.
Responsibilities :
- Greet guests as they enter and manage the waiting list as necessary.
- Provide guests with menus and answer initial questions.
- Seat guests at tables or in waiting areas.
- Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
- Engage with guests to ensure satisfaction with food and service.
- Respond to complaints and assist in resolving them.
- Answer phone calls, take reservations, and provide information.
- Be knowledgeable of the menu.
- Assist with other restaurant positions as needed.
- Deliver excellent customer service.
- Cultivate and enter guest data into guest management software.
- Perform any other duties as assigned.
Qualifications :
Physical Requirements :
