What are the responsibilities and job description for the Customer Service Rep/Batch Processor position at Sealed Air?
Streetsboro, OH, US, 44241
If you are a current employee click here to apply.
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Airgenerated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.
- Process customer invoices daily.
- Save pick lists to appropriate sales orders daily.
- Process customer inquiries, quotes, and orders received via phone and email within the same day of receipt.
- Generate the customer back-order report daily to ship received back orders and to identify overdue parts to be expedited.
- Prepare required documentation for both domestic and international shipments.
- Issue and process customer RMA's (return material authorization) when necessary.
- Generate the batch report daily to identify parts available to pull from inventory to complete batches.
- Pull parts from inventory that are required to complete items for batches.
- Perform necessary transactions in Oracle.
- Assemble parts and kits that are made-in-house. Work collectively with internal departments such Engineering, Service, Sales, etc. to resolve customer inquiries and issues.
- Ability to act as backup support to assist with the daily inventory cycle counts.
- Ability to act as backup support to the shipping/receiving clerk, when necessary, by pulling, packing, and shipping customer orders within the same day of receipt.
- Ability to act as backup support to the shipping/receiving clerk, when necessary, by receiving parts within the same day of receipt.
- Customer-service oriented with good interpersonal skills.
- Strong verbal and written communication skills for interaction with both internal and external customers.
- Ability to assist both internal and external customers in a busy team environment by taking initiative, being strongly proactive, and decisive under minimal supervision.
- Ability and understanding of prioritization based on business goals and customer needs.
- Organized and detail oriented with the capability of performing multiple tasks simultaneously.
- Safe handling of spare parts, machinery, and materials.
- Knowledge and experience with inventory control and warehouse experience (inventory cycle counting, order fulfilment, shipping and receiving).
- Knowledge and experience with inventory management systems software (specifically Oracle).
- Ability to assemble and kit items that are made-in-house.
- Knowledge and experience with parcel delivery companies (FedEx, UPS, DHL, etc.).
- Knowledge and experience with freight forwarder companies (FedEx Freight, TForce Freight, Dayton Freight, etc).
- Proficient computer skills with Microsoft Word, Excel, Outlook, and Teams.
- Ability to frequently work independently.
- A positive and friendly attitude willing to go above and beyond daily.
- Punctual and dependable.
Requisition id:50058
Relocation:No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
Nearest Major Market: Akron
Nearest Secondary Market: Cleveland
Job Segment:
Shipping and Receiving, Supply Chain, Customer Service Representative, Operations, Customer Service, Sales
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
