What are the responsibilities and job description for the VIP Host position at Seaport Entertainment Group?
Job Description:
VIP Host
The Company
Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.
About The Role
We aim to make every guest's experience at Las Vegas Ballpark as enjoyable as possible, with a special emphasis on VIPs. Our employees must provide top-tier customer service, demonstrating professionalism, courtesy, reliability, and enthusiasm at all times. A VIP Host should go above and beyond to ensure guests feel welcomed and valued.
What You Will Do
Serve as the first point of contact for VIP visitors and their guests, greeting and directing them with a warm and professional demeanor.
Answer customer service questions accurately and stay informed on ongoing games and events.
Build and maintain relationships with Suite Owners, their guests, and Club Ticket Buyers to enhance their experience.
Provide information on promotions, Club and stadium food offerings, and special events.
Extend well wishes to VIP guests as they exit the facility to reinforce a positive experience.
Collaborate with the Vice President of Ticket Sales to identify VIPs, hospitality requests, and ways to exceed expectations for Club and Suite Ticket Holders.
Maintain security by following established procedures.
Oversee VIP hospitality for the Owners Suite and assist with private party suites.
Attend to special VIP requests, ensuring all service expectations are met.
Ensure suites are prepared for game days, including cleanliness, operational electronics, proper lighting, TV displays, and promotional item stocking.
Become proficient in the suite catering platform and suite menus to assist VIPs with the ordering process.
About You
Exceptional customer service skills with a professional appearance and approach.
Strong attention to quality, detail, and cleanliness.
Excellent communication and problem-solving abilities, with the capability to convey instructions and vital information effectively.
Ability to work in a fast-paced environment, manage multiple tasks, and prioritize guest needs.
Flexible availability, including long and irregular hours, nights, weekends, and holidays. Must be present for entire games, including pre- and post-game activities.
Ability to engage professionally with guests, staff, supervisors, and groups to create a welcoming and enjoyable atmosphere.
Compensation: starting at $15 per hour
The Las Vegas Aviators have the proud distinction of being the longest enduring franchise in the history of professional sports in the state of Nevada. The Aviators are in their sixth season as the Triple-A affiliate of the Athletics. The Aviators home games are played at Las Vegas Ballpark in the master planned community, Summerlin, Nevada, a community in Las Vegas.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.
NOTICE TO THIRD PARTY AGENCIES
Please note that Seaport Entertainment Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, SEG explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Entertainment Group.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Seaport Entertainment Group reserves the right to change or modify job duties as necessary based on business necessity.
NOTICE TO THIRD PARTY AGENCIES
Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.
