IT Help Desk Technician (Part-Time)

As our Help Desk Technician, you will provide user support and internal customer service on company supported computer applications and platforms. You will analyze and troubleshoot problems in a timely and accurate fashion and provide technical advice as appropriate in person, via phone, and electronically. You will diagnose and resolve technical hardware and software issues and advise on appropriate action.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You will provide exceptional customer service and dedicated support to the entire credit union. You will create a lasting impression within the organization as you communicate with your teammates. It's important that you maintain a high level of confidentiality, security, and safety.

Major Duties and Responsibilities:

• Serve as the first point of contact for internal customers seeking technical assistance in person, phone, email, and computer chat
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Walk the internal customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution within ticketing system
• Follow-up and update internal customer of status and needed information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Must comply with all company policies and procedures, applicable laws and regulations. Complete all regulatory and required training according to the deadlines established.

Requirements and skills

• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Strong ability to effectively multi-task
• An openness to learning new technologies
• Excellent communication skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Customer-oriented and cool-tempered
• Must have own transportation
• Offering scheduling flexibility within business hours Monday through Friday
• Remote work on Saturdays from 8:45am – 12:15pm is expected weekly.

Desired Experience:

• One to three years of similar or related experience troubleshooting PC’s, printers, scanners, Windows 10 operating system, MS Office applications, installs, moves, adds, and changes.
• Experience working in the financial services industry is a plus

Desired Education:

• College courses/classes preferred
• Minimum requirement is High School Diploma/Equivalent

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Expected hours: 25 – 28 per week

Benefits:

• 401(k)
• Employee assistance program
• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Relocate:

• Middletown, CT: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23