What are the responsibilities and job description for the Hotel Operations Manager position at Seattle Airport Marriott?
About Our Hotel
The Seattle Airport Marriott is a 462-room hotel located near Seattle-Tacoma International Airport, offering a unique blend of comfort and convenience. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.
Job Description
This dynamic role requires a seasoned Front Office Manager who can lead by example and inspire their team to deliver outstanding results. Key responsibilities include:
- Managing the front office team to achieve sales targets and exceed guest expectations.
- Developing and implementing effective training programs to enhance staff performance.
- Maintaining accurate records, including financial reports and room availability calendars.
- Providing exceptional customer service and resolving any issues promptly and professionally.
Requirements
- Minimum 2-5 years of experience in hotel management, preferably with Marriott operations and systems knowledge.
- Degree in Hospitality or related field, or equivalent work experience.
- Excellent leadership and communication skills, with the ability to motivate and develop staff.
- Able to analyze complex data and make informed decisions.
- Familiarity with computer systems for registration, reservations, and back-up systems.
