Director, Insights & Design

Responsibilities

Reporting to the Sr. Director, Patient and Family Experience, the Director of Insights and Design leads the team responsible for qualitative and quantitative research, human-centered design and managing the volunteer and family advisor programs. This role advises and collaborates with physician and administrative executive leadership, patient and family advisors, and colleagues to assess results, define goals and recommend strategies to make meaningful and measurable improvements.. As part of the People and Culture division it is imperative for this role to lead experience work through our high-performing, values-based culture by living our values, cultivating team engagement and improving local and organizational results to better and more equitably care for patients, families and our workforce. This leader will be part of a team working to define and deliver a co-designed service strategy to clarify patient and family priorities and support leaders and individual contributors in their improvement efforts. The Director will work closely with colleagues to provide data and patient and family and workforce insights in support of the organization's anti-racism and equity, diversity and inclusion initiatives, and patient quality and safety initiatives. Collaborating closely with patient and family advisors, survey administrators, designers, data scientists and operations team members, this leader will communicate research and analytics insights and recommendations to diverse stakeholders in creative, compelling ways tailored for organizational impact. This leader relentlessly looks to improve processes and tools used for research, data, insights and reporting.

#LI-CA1

Requirements

Required Education/Experience: - Master's degree in business, analytics, research, healthcare, or related field - Five years experience leading teams, particularly in times of organizational and industry change - Experience designing and implementing patient/family/customer feedback systems, preferably in healthcare - Experience working directly with consumers/families and/or volunteers Required Credentials: N/A Preferred: - Experience collaborating with physicians and care teams - Experience consulting with or leading patient and family experience teams - Experience working with vendors and survey platforms such as Press Ganey or Qualtrics - Familiarity with human-centered design and/or qualitative user research methods - Experience leading analytics strategies, using quantitative and qualitative data to inform strategy and goals - Experience implementing a cross-organizational service strategy

Min to Max Hourly Salary

Min: USD $63.20/Hr. Max: USD $94.80/Hr.

Min to Max Annual Salary

Min Salary: USD $131,456.00/Yr. Max Salary: USD $197,184.00/Yr.

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

The union pay ranges can be found on the Seattle Children's website here: WSNA - UFCW

Seattle Children's offers annual incentive pay based upon performance that is commensurate with the level of the position.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Click here for more information.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children's hospital in the country.

In 2022, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals – for the 30th year in a row. For more than a decade, Seattle Children's has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Covid-19 Vaccination

Seattle Children's requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

 

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.