Certification Specialist 2

Job Summary

We offer a competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800 employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.

SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our diversity policy and equity policy.

The Position: Our Housing Choice Voucher department is hiring a Certification Specialist 2. This role supports applicants and participants in navigating housing program rules to obtain and retain housing resources. Responsibilities include technical, administrative, and processing tasks related to the Housing Choice Voucher program. You will interact with clients, landlords, SHA staff, and other stakeholders to achieve desired program outcomes.

How to Apply:

• Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
  • The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
  • Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
  • Answer the supplemental questions, if applicable.

The ideal candidate has:

• Four years of related work experience in social services, data entry, government administration, or housing; or
  • 12 months as a Certification Specialist I at SHA; or
  • 18 months in a similar position outside SHA.
• Annual performance review as a Certification Specialist I at SHA must indicate meeting or exceeding expectations in all review areas.
• High School diploma or equivalent, and two years of college-level coursework in social services, bookkeeping, business, or related field; or
  • An additional two years of relevant work experience instead of college coursework.

What will you be doing?

• Administer and explain rules, regulations, policies, and procedures for eligibility and assistance.
• Provide high customer service standards by promptly returning calls, emails, and handling walk-ins.
• Evaluate and assist in maintaining Housing Choice Voucher participation, and make necessary referrals.
• Oversee and ensure compliance and stability of Housing Choice Voucher Participants' caseloads.
• Manage assigned programs, including training for building managers and case managers.
• Administer special programs within HUD rules and SHA’s Administrative Plan, covering peers' caseloads when needed.
• Maintain accurate record-keeping and documentation for all required processes.
• Engage in dispute resolution with landlords, neighbors, and participants, and educate participants on income documentation.
• Ensure timely and accurate payments to landlords, documenting noncompliance or suspected fraud.
• Participate in developing and implementing goals, work plans, and performance measures while attending required training and safety meetings.

For additional information on the job, please see the full job description.

The Location: 101 Elliott Ave W, Seattle, WA 98119

Why Should You Apply?

• Competitive salary
• Great benefits
  • We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
  • We also offer generous paid leave and holidays.
• Reasonable hours
  • Opportunity for part-time remote work, depending on position.
• Opportunities for additional on-the-job training