Program Analyst

Job Summary

We offer competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800 employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.

SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our diversity policy and equity policy.

The position: We are hiring for a Program Analyst II position. The role involves analyzing programs, processes, procedures, and business needs. You will contribute to business decisions by planning and monitoring organizational performance to meet program goals and objectives. The Program Analyst II will support Business Intelligence (BI) needs by implementing and maintaining BI solutions for key strategic and operational initiatives. This position requires collaboration with IT, other technical teams, and business stakeholders to ensure end-user needs for BI solutions are met.

How to Apply:

• Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
  • The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
  • Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
  • Answer the supplemental questions, if applicable.

The ideal candidate has:

Experience:

• 4 years of experience in Housing and Urban Development (HUD) subsidized program management
• 2 supporting business processes during software platform updates
• 2 years experience with Yardi property management software, OnBase digital filing software, or other property management systems
• Two to four years of experience in an analyst position or a related field
• Strong analytical and communication skills.
• Program/project management capabilities.

Education:

• Bachelor's Degree from an accredited college or university, preferably in Business, Management, Finance and Accounting, Economics, Statistics, or related field.
  • Additional directly related experience may be substituted for education
• Any combination of experience, training, and education demonstrating the ability to perform essential functions may be considered.
• Valid Washington driver's license with a fully insurable driving record.

What will you do?

• Maintain accurate and up-to-date procedure documentation for the Housing Choice Voucher (HCV) program
  • Facilitate a regular review of department procedures for accuracy and compliance with applicable HUD regulations
  • Lead department policy meeting and document updates
• Facilitate discussion and lead staff on interdepartmental projects that impact policy and procedures in Housing Operations
• Lead process improvement review, implementation, and analysis at the department level
• Partner with other departments to support areas of data management and technical support
  • Develop and maintain written Yardi procedures including process to key in data for HCV procedures
  • Produce visualizations by extracting information from various applications and systems, manipulating data, and leveraging business intelligence tools to develop user-friendly outputs
  • Act as a liaison between the department and IT to collect, clarify, and translate department business system and business intelligence needs into designs and solutions
  • Work with department end-users to support application software needs
    • Coordinate testing of new products and updates to ensure business process needs are being met
    • Provide training in the use of department business needs
  • Create and maintain data tracking and develop reports related to performance metrics
  • Advise management on staffing needs and structure
• Partner with HCV trainers to develop, maintain, and update the department’s training program and curriculum
• Lead feedback and evaluation processes for the training program

• Competitive salary
• Great benefits
  • We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS).
  • We also offer generous paid leave and holidays.
• Reasonable hours
  • Opportunity for part-time remote work, depending on position.
• Opportunities for additional on-the-job training