ADOPTION ADVISOR I -FT

ADOPTION ADVISOR I -FT

POSITION SUMMARY: The Adoption Advisor III is responsible for matching Seattle Humane pets with families by facilitating all aspects of our adoptions process. They provide a friendly, welcoming, and judgment free experience for all visitors to the Adoption Lobby and answer incoming inquiries to the department efficiently and professionally. Advisors utilize a conversation-based approach to understand client needs and share full medical and behavior history for each pet in order aid matchmaking. The Adoption Advisor I supports the mission, goals, and philosophy of Seattle Humane and adheres to the Team Charter.

KEY OR ESSENTIAL FUNCTIONS:

• Promotes a friendly, welcoming, and non-judgmental atmosphere for all guests entering our Adoption Lobby
• Helps visitors get oriented with our adoption process and animal viewing spaces
• Guides clients through the adoption advising process by utilizing a conversation-based approach to help match their family with a pet
  • Provides all relevant behavior and medical history during each advising
  • Provides relevant resources and advice to assist with questions and concerns
  • Refers for 2^nd advising or other internal support as directed and/or needed
• Performs adoption outcome processes accurately and efficiently
  • Ensures all contracts and waivers are reviewed and signed
  • Collects and processes payment and donation information
  • Provides all relevant animal history and adoption support documentation at time of adoption
  • Ensures that owner has secure method for transporting pet home
• Answers incoming inquiries into the department with high standards of customer service and returns voicemails messages and emails promptly and professionally
• Proactively supports retail sales goals by encouraging purchases at time of adoption and accurately entering receipt line items
• Actively solicits donations to support agency and department fundraising goals
• Works closely with volunteers working in the department and related programs; builds rapport, actively engages with, and provides support and guidance as needed

• Performs shelter cleaning procedures in department workspaces and perimeter areas to keep public and staff areas clean and orderly

• Restocks food, cleaning, and office supplies for the department and informs supervisor when supplies are low
• Completes and files all paperwork and other records accurately, while adhering to the files and records retention policy and procedures
• Monitors supply and demand of department’s retail needs

SECONDARY FUNCTIONS:

• Adheres to Seattle Humane Standard Operating Procedures
• Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
• Reports any health, behavior, safety or security concerns to a supervisor in a timely manner
• Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services, programs, and working conditions
• Provides assistance, support, and coverage (including, cleaning, care, and movement) to other departments as requested by supervisor
• Ensures the available animal population moves through the adoption process quickly and efficiently
• Performs opening and closing procedures for department
• Completes other duties as assigned
• Demonstrates ability to be on time and fulfill obligations of a schedule

SUPERVISORY RESPONSIBILITY:

• No direct staff supervision
• Provides training support to volunteers and staff

COMMUNICATIONS:

• Daily communication with staff and volunteers in person and through email, written procedures, monitoring sheets, company database(s)
• Regular contact with clients in person, over the telephone, through email or direct mail
• Regular contact with other animal welfare agencies and veterinary clinics
• Regular contact with administrative staff

COMPLEXITY:

A high degree of independent judgment is required. Duties vary on a daily basis, and flexibility throughout the shift is required. Formal policies and procedures are followed or developed as needed. Needs high level of attention to detail and must be able to respond to unexpected questions, comments or requests from the public, volunteers and other staff. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• Animal handling experience preferred
• Animal behavior/health/training background helpful
• Customer service experience strongly preferred
• Experience working compassionately with people in high-stress situations preferred

• Must have excellent oral communication skills

• Must be able to write clearly and listen effectively
• Regular and reliable attendance required

• Basic knowledge or experience with computers is required
• Bilingual abilities are a plus

LICENSES/CERTIFICATES REQUIRED:

• High school graduate or GED preferred
• Capable of being certified in CPR and human first aid

PHYSICAL/MENTAL REQUIREMENTS:

• Must communicate clearly and concisely, both orally and in writing
• Requires the ability to solve problems and make clear decisions quickly
• Must have good attention to detail
• Must be able to concentrate and produce accurate work despite frequent interruptions
• Must possess the ability to be sensitive to other opinions, perspectives, or cultures
• Must be able to offer excellent customer service (internal and external)
• Must be able to have difficult conversations with customers in a sensitive manner

• Must feel comfortable in dealing with escalated, confused, grieving, or distraught people
• Must exhibit initiative and motivation in performing all duties
• Must have good dexterity and reflexes, especially when restraining or moving an animal
• Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash

WORKING CONDITIONS:

• General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.

• Equipment Used: Desktop computer and printer, general office supplies, multi-lined telephone, copier, calculator, credit card machine, microchip scanner, nail trimmers, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes/collars, animal carriers, clothes washer and dryer, broom, mop, vacuum, hoses and nozzles, sprayers, scrapers, squeegees. Occasional use of syringes, animal restraint equipment, muzzles, dog fight equipment.
• Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at Seattle Humane will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.

Work Hours: Part-time or full-time hours, including both weekend days and evenings. Schedule may vary depending on coverage needs due to staff PTO, holidays, or emergencies.

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to Seattle Humane’s Core Values:

Compassion

Accessibility

Innovation

Responsibility

Teamwork

The Benefits:

At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, tuition reimbursement for Vet Tech school, a budget toward continuing education, bonuses, discounts, and you get to work around cute animals!

Check out our LIST of benefits and perks HERE

Sound like something you want to be a part of? Then apply today!

Who we are:

Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.

Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.

Equal Opportunity Statement:

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.

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