CRM Analyst

Position:                                              CRM Analyst  

Department:                                      Business Intelligence  

Reporting To:                                    VP of Business Intelligence & Data Engineering  

Our Purpose:  

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.   

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.   

Our Commitment to Diversity, Equity, and Inclusion in Hiring:  

The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.    

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: hr@seattlekrakenhockey.com.   

Position Summary:  

The CRM Analyst will be responsible for owning and maintaining the Seattle Kraken’s Customer Relationship Management (CRM) system that is leveraged by the Ticket Sales & Service and Premium Sales & Service teams. We are looking for an individual with a foundational knowledge of CRM system management and proficiency in SQL. The ideal candidate has robust knowledge of the front-end development & back-end maintenance of Salesforce and has experience building relevant, targeted sales & service CRM campaigns for Ticket Sales & Premium Sales teams.  

Essential Duties & Responsibilities:  

• Oversee the management and on-going maintenance of the organization’s CRM system, including processes and workflow, to ensure maximum productivity and efficiency  
• Generate and manage lead lists & pipelines for Ticket Sales & Service teams  
• Build and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. based on Ticket Sales & Service business needs  
• Assist with external integrations between Salesforce and other marketing tools such as Eloqua  
• Provide user training and monitor CRM system for all departments  
• Develop and distribute CRM related reporting via custom dashboards and views  
• Maintain good attendance and punctuality.  
• Other duties as assigned.  

Required Experience & Qualifications:  

• Bachelor’s degree in computer science, business analytics, statistics or equivalent work experience  
• 2 years of experience maintaining CRM systems (Salesforce Sales Cloud preferred)  
• Experience with Ticketmaster & Archtics  
• Experience with BI/Data visualization tools (Tableau preferred)  
• Ability to work independently and as part of a team  
• Excellent verbal and written communication skills with great attention to detail and accuracy  
• Ability to think outside the box for creative problem solving  

Preferred Experience & Qualifications:  

• Experience with KORE ProSports Ticketing strongly preferred  
• Experience with SQL and Relational Databases (Redshift preferred)  
• Experience with Email Service Providers (Eloqua preferred)  
• Prior experience working for a professional sports team  

Total Rewards Package:   

• Compensation:  
  • In accordance with Washington’s Equal Pay and Opportunity Act, the expected hourly range for this position is $30-$33/hour. The full range is $30-$34/hour. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.  
  • Bonus eligibility 
  • Monthly cell phone stipend  
• Benefits & Perks:  
  • Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans  
  • Company-paid life insurance and short & long term disability insurance  
  • Company-paid employee assistance program and Headspace subscription  
  • Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available  
  • Company-paid Orca card  
  • 401k (pre-tax and Roth) with Company match up to 4%  
  • 10 vacation days, 3 personal holidays, and accrued sick time  
  • Minimum 10 paid holidays per year  
  • Paid parental leave  
  • Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events  
  • Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners  
  • Company-wide recognition platform  
  • Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking  

Working Conditions:  

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.  
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required  
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.  

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws. 

Salary : $30 - $33