Food & Beverage Lead

Department/Team: Patron Experience - Audience Services

FLSA Classification: Full-Time(32 Hours a week)/Hourly/Non-Exempt

Benefits: Full Medical/Dental/Vision coverage for employee; 401(k) & FSA options available; Paid Vacation & Personal Days; Comp tickets; eligible for parking discounts & free ORCA card

Position Classification: 620, H-6

Pay Range: $23.01 - $25.12 per hour

Application Deadline: Friday, May 2nd, 2025

You can apply from your phone by texting "FBL" to (206) 966-4931

About Us

Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

About The Position

Seattle Repertory Theatre is seeking a dedicated and proactive Food and Beverage Lead to support our Lobby and Events Manager in ensuring exceptional service and seamless operations during shows and events. This role is primarily onsite and key to the success of our food, beverage, and merchandise programs, with a focus on maintaining inventory, supporting staff, and enhancing the patron experience. The Food and Beverage Lead will assist with tracking stock levels, placing orders, and ensuring product availability, while also providing hands-on support for food, beverage, and merchandise sales. They will help count and reconcile nightly sales, assist with staff training/scheduling, and ensure smooth operations during shows and events. The ideal candidate will have experience in food, beverage, or retail service, strong organizational skills, and a commitment to outstanding customer service. This position offers a unique opportunity to contribute to the vibrant atmosphere of Seattle Repertory Theatre while supporting the success of our lobby programs.

Typical Duties Include

Food, Beverage, and Merchandise Support:

• Assist the Lobby and Events Manager with inventory management, including tracking stock levels, placing/receiving orders, and ensuring product availability for food, beverage, and merchandise sales.
• Provide onsite hands-on support for food, beverage, and merchandise sales during shows and events to ensure efficient and high-quality patron service.
• Maintain cleanliness and organization of kitchen, storage, and service areas, ensuring all items are properly labeled and rotated for freshness.
• Monitor product quality and presentation, making recommendations for improvements, as needed.
• Assist with restocking bar and concession areas before, during, and after performances to maintain seamless operations.
• Track and manage product expiration dates and ordering calendar, ensuring minimal waste and timely product usage.
• Support staff in the counting and reconciliation of nightly sales/tips to maintain accurate financial records.
• Assist with merchandise display setup and organization to optimize sales opportunities.
• Report profit and loss (P&L) data via Square to track financial performance and sales trends.
• Collaborate with the Lobby and Events Manager to identify new food, beverage, and merchandise items that align with Seattle Rep's audience interests.
• Demonstrate confidence in managing elevated patron concerns/complaints, especially when serving as the sole supervisor during shows or events, ensuring prompt resolution and maintaining a positive experience for staff and guests.
  
  

Event Support

• Assist in setting up and breaking down food, beverage, and merchandise stations before and after events.
• Ensure all service areas are clean, well-stocked, reset, and operating efficiently during events.
• Collaborate with event hosts/coordinators to ensure food and beverage offerings align with event themes or special requests.
• Connect and follow-up with caterers/vendors to confirm orders, deliveries, and service expectations, when needed.
• Assist with ensuring compliance with alcohol service laws and safety protocols during events.
• Provide support for special event functions, including patron receptions, donor events, lobby space rentals, meetings, and other community gatherings.
  
  

Staffing And Team

• Assist in supervising and conflict resolution for Bartenders, Concessions, and Event Staff.
• Lead and motivate lobby and events teams to ensure high levels of engagement and exceptional customer service.
• Train new hires and existing staff in up-to-date compliance practices and hospitality standards.
• Assist with scheduling for all lobby and event staff to ensure adequate coverage and smooth operations.
• Serve as the interim Lobby & Events Manager when they are unavailable.
  
  

Mission Advocacy

• Serve as a passionate advocate for Seattle Rep's mission and values, inspiring fellow colleagues who are dedicated to maintaining our organizational ethos in every aspect of the patron experience.
• Uphold values of racial equity, accessibility, gender inclusivity, and cultural sensitivity when working with all third-party vendors and potential rental groups, and cultivate an equitable, diverse, and inclusive workplace via decisive action, including consistently seeking out opportunities for self and community improvement in these areas.
  
  

Minimum Qualifications

• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
• Proven experience in food, beverage, or retail service, with experience in product procurement and inventory management preferred.
• Strong organizational and project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with a collaborative approach to working across all departments.
• Demonstrated leadership ability, with a track record of inspiring and motivating teams to achieve shared goals.
• Commitment to maintaining high standards of quality, safety, and customer service.
• Current WA MAST Alcohol Server Permit.
• WA Food Handlers Permit.
• Microsoft Office literacy and accuracy, with experience using CRM software preferred.
• Basic accounting skills and experience handling cash and financial reporting.
• Ability to work a flexible schedule, including regular evening and weekend hours.
• Genuine interest in working with the public and demonstrated personal and/or professional commitment to engaging with historically under-invited communities.
• Strong interest in working at an arts and culture non-profit.
  
  

Desired Qualifications

• Experience working in a performing arts, cultural institution, or event venue setting.
• Familiarity with POS systems such as Square, Toast, or similar platforms.
• Knowledge of sustainable practices in food, beverage, and merchandise programs.
• Experience in supporting special events, donor receptions, or VIP experiences.
• Demonstrated ability to train and mentor staff to improve efficiency and enhance customer service.
• Associate degree or higher in Hospitality, Event Management, Business, or a related field (or equivalent combination of education and experience).
  
  

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA , veterans, individuals with disabilities, and others from underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with Seattle Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

• Submit a resume detailing related experience and education.
• Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.
  
  

Applications will be reviewed once the application window has closed.

Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.