What are the responsibilities and job description for the Ticket Sales & Service Representative position at Seattle Seahawks?

Job Title: Ticket Sales & Service RepresentativeDepartment: TicketingReports To: Director of Ticket Sales & ServiceSUMMARYResponsible for generating revenue by selling ticket products to both new and existing customers. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Actively sell all general ticket products, including but not limited to full season and group ticket sales
Provide superior service to all customers
Proactively build relationships with Season Ticket Holders and Blue Pride members and serve as main point of contact for day-to-day account needs
Contact and encourage customers to renew their ticket packages throughout dedicated retention campaigns
Assist Season Ticket Holders during annual seat relocation process
Sell full season tickets to Blue Pride members and deposits to Blue Pride Notification List members as they become available
Identify new business opportunities by proactively reaching out and following up with sales leads
Under direction of manager, work with marketing and analytics team to identify and improve sales campaigns and strategies
Field all inbound communication and provide necessary information to convert into sales or determine appropriate solutions on service issues
Educate fans on how to access and manage mobile tickets
Be informed and communicate both positive and negative feedback to help support a Fans First Culture
Responsible for Customer Service responses and referring or solving complaints
Responsible for additional customer service processes including but not limited to group recognition, special experience fulfillment, event planning and executionand fan behavior reporting and communication
Meet established sales and service objectives set by supervisors
Enter all customer, sales and service data into CRM system
Attend and provide service at game days and other special events that include night and weekend work
Other duties and projects as assigned

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skilland/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE

BA/BS or equivalent experience in sales, service and customer relations is preferred
Knowledge of Microsoft applications working knowledge of windows based environment

Preferred Experience (not required)

Experience with a ticket operations system, development application or other relational database
Experience with computerized report writing or data extraction programs
Knowledge of Ticketmaster, DSA and Microsoft CRM
Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events

LANGUAGE SKILLS

Advanced oral and written communication skills
Ability to speak in a professional manner via telephone or in person with guests, visitors and fans

MATHEMATICAL SKILLS

Understanding of basic accounting principles

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid drivers license

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outdoor work in the stadium is required
Indoor work in offices is required
Weekend and evening work is required

COMPENSATION AND BENEFITS The hourly rate for this position is: $24.12The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set. We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits Company: FNW

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Salary : $24

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