What are the responsibilities and job description for the Front Desk Associate/Receptionist Two days Saturday, Sunday PM Shift position at Seaway Inn?
Position Available: Part-Time Hotel Front Desk Agent
Job Description:
We're seeking a dynamic individual to join our team as a part-time Hotel Front Desk Agent. As the initial point of contact for our guests, you'll play a crucial role in ensuring their stay is comfortable and memorable. Responsibilities include guest registration, reservation management, and providing detailed information about our rooms, rates, and amenities.
Schedule:
- Part-time, 24-32 hours per week
- 3/4 shifts per week, 8-4PM & 4-12 AM with flexible scheduling, more shifts may be available in the future.
Responsibilities:
- Efficiently perform check-in and check-out procedures.
- Manage online and phone reservations effectively.
- Inform guests about payment options and validate credit card information.
- Welcome guests warmly and allocate rooms based on preferences.
- Provide comprehensive information about our hotel and amenities.
- Address guest concerns or complaints promptly and professionally.
- Coordinate with housekeeping to ensure rooms meet guest standards.
- Confirm reservations for groups and arrange customized services for VIPs.
- Recommend additional facilities and services to enhance guest experience.
- Maintain accurate records of bookings and payments.
Requirements:
- Previous experience in hospitality roles preferred.
- Proficiency in hotel reservation systems like Cloudbeds and RoomKeyPMS.
- Familiarity with travel planning platforms such as Booking and TripAdvisor.
- Customer-centric mindset with a focus on exceptional service.
- Strong verbal and written communication skills.
- Exceptional organizational abilities to handle multiple tasks efficiently.
-Outstanding problem solving skills.
-Capacity to uphold a welcoming and polished demeanor even amidst demanding or stressful periods.
Join our team and help craft unforgettable guest experiences!
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
Salary : $18