What are the responsibilities and job description for the Assistant Supervisor, Park Operations (Training Leadership) position at SeaWorld Orlando?
Your performance will be evaluated based on specific criteria. It’s an opportunity to showcase your skills, learn, and contribute effectively to the Training team.
What you get to do:
- Assist Park Operations Training Supervisor with executing front line ambassador training program, including new hire orientation, for Ride Operations, Park Quality, Shows, and Guest Arrival
- Ensure a positive guest and ambassador experience through training by presenting energized and enthusiastic classroom educational programs
- Connect new ambassadors to the park experience by providing fun, educational, tours and experiences
- Participate in and assist with Ride Escort and Evacuation Training Drills
- Maintain records for completed training and ambassador counseling/discipline
- Complete training audits and review areas of improvement with ambassadors
- Monitor and assist in addressing any concerns with uniform, grooming, and appearance standards
- Develop trainers and ambassadors by providing training, feedback, and coaching
- Develop and maintain all Standard Operating Procedures, Lesson Plans, and Audits for the department
- Ensure a safe environment for all ambassadors, guests, and animals
- Ensure compliance to all state/federal regulations, park policies, and department procedures
- Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
- Oversee completion of daily opening and closing procedures; as well as assigned operating area
- Utilize problem solving skills to ensure positive guest and ambassador resolutions as needed
- Perform other duties as assigned
What it takes to succeed:
- Must have excellent presentation skills with the ability to adapt style depending on your audience
- Must be comfortable speaking in front of large groups and able to maintain enthusiasm
- Must be able to be trained and certified in all areas of Park Operations (Rides, Shows/Quality, Guest Arrival)
- Must be able to complete provided CPR/AED training/certification
- Must have at least three days of open availability – to include a weekend day
- Must have excellent written and verbal communication skills
- Must be able to remain calm and professional during challenging situations
- Must have a working knowledge of all Microsoft Office applications
- Must be able to stand and walk for long periods of time
- Must be able to bend and stoop to assist in cleaning the park
- Must be able to lift 25 pounds and push/pull 50 pounds
- Must be able to climb stairs and/or walk in sand/rocks
- Must be comfortable working around water
- Must be able to work comfortably outdoors at heights up to 200 feet (350 ft for Skytower)
- Must be able to assist in ride testing by riding all park rides
- Must be able to train on and properly use protective gear
- Must be comfortable with exposure to noise
- Must be able to work indoors and outdoors in all weather conditions and temperature extremes
- Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
- Must be at least 18 years old
What Else Is Important:
- Previous training/teaching experience preferred
- Possession or pursuit of a bachelor’s degree preferred
- Leadership experience preferred
- One year guest service experience preferred
