What are the responsibilities and job description for the IT Technician II position at SeaWorld Orlando?
Job Description
What you get to do:
- Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
- Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
- Interact professionally with other department and outside vendors
- Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
- Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
- Assist users with laptop set up and testing
- Assist with troubleshooting logical/physical networking issues
- Assist with troubleshooting complex telephony issues
- Work with IT team members on event set ups and department moves
- Assist with new user network access set up
- Assist with repair parts and receiving process
What it takes to succeed:
- Must be with SeaWorld for at least 3 months
- 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
- High school diploma or equivalent
- Working knowledge of Windows, Cisco IOS, and/or Avaya
- Excellent written/verbal communication skills and be comfortable speaking over a radio
- Basic math skills
- Basic analog phone troubleshooting skills
- Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
- Able to lift up to 75 pounds and push/pull up to 150 pounds
- Able to climb ladders and be comfortable working at heights up to 100 feet
- Comfortable working around fumes/dust/odor
- Comfortable working around animals
- Able to work in all weather conditions
- Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
- Available to support an on-call rotation to assist with after-hours needs
