What are the responsibilities and job description for the Account Growth Manager position at SEBPO?
We are looking for a seasoned Client Success Director to drive meaningful impact and grow their career at SEBPO. As a key member of our client success team, you will be responsible for managing key client relationships, leading daily client communications, and driving strategic initiatives that support long-term success.
The ideal candidate will have a strong track record of title progression in client success roles, proven experience conducting business reviews, and expertise in identifying and resolving issues through root cause analysis.
Key Areas of Focus:
- Develop and execute client growth strategies
- Build and maintain strong client relationships
- Conduct regular business reviews and provide actionable insights
- Identify and resolve client issues through root cause analysis
- Collaborate with cross-functional teams to deliver consistent value
Requirements:
- 5 years of client success experience with demonstrated role progression
- Proven ability to manage multiple clients in a fast-paced environment
- Strong communication, presentation, and analytical skills
- Experience in BPO, digital services, creative, media, or similar industries is a plus
