What are the responsibilities and job description for the Receptionist position at Second Chance?
Administration
Who We Are
Second Chance is a place where justice involved San Diegans go to find hope, purpose, and opportunity.
Offering five evidence-based programs, each staffed by a dedicated team of caring professionals, Second
Chance is regarded throughout the greater San Diego area as a leader in helping formerly incarcerated
and justice involved citizens successfully reintegrate into society.
What We Do
Second Chance helps hundreds of justice-involved youth and adults receive the services they need to
find a better path through job readiness training, case management, counseling, and transitional
housing programs. We are dedicated to our mission of “disrupting the cycles of incarceration and
poverty to help people find their way to self-sufficiency.”
We believe that everyone, regardless of their past, deserves the chance to shape a stronger future for
themselves, their family, and their communities.
Program Summary
Second Chance youth programs are focused on helping young people overcome neglect, abuse, criminal
backgrounds, addiction, and poverty. Personalized programs exist for prevention, support during
incarceration and reentry assistance after release. The Youth Garden provides eight-weeks of hands-on
urban farming, nutrition classes and workforce training. Youth earn a weekly stipend and gain job
readiness skills.
Who We’re Looking For
Receptionist, Full-time
Administration
We’re looking for smart, compassionate, and resourceful change-agents with a passion for inspiring
others to better themselves. To be successful, you’ll have to be a loyal and dedicated critical thinker; a
creative problem solver who doesn’t shy away from challenges and takes pride in everything you do.
You believe anything worth doing is worth doing right, every single time. If you don’t know the answer,
you’ll dig to find it. You love people. You enjoy leading others. You value diversity and embrace change.
The Receptionist, Administration reports to the Agency Coordinator. The Receptionist is responsible
for being the first impression to Second Chance by greeting, screening and directing guests, answering
incoming calls to the Agency and routing calls to respective parties. This role will also provide a wide
range of office administration support. This position is responsible for a wide range of activities to
include but are not limited to:
- Greet, screen, and direct guests as the first impression to the organization;
- Learn the history and status of Second Chance programs and our mission so that
- Take complete and accurate messages and notify appropriate persons.
- Answer and direct multi-line telephone system.
- Maintain all activity logs and guest badges.
- Maintain outgoing mailbox; notify Agency Coordinator when mail arrives. Handle
- Instruct applicants on procedure of completing application and process of intake.
- Log Jail Mail into Apricot database.
- Participate in setting up and breaking down auditorium for organizational events.
- Responsible for opening and closing duties associated with the front desk including
- Maintain a professional appearance and proper decorum in the lobby area of the building.
- Provide support for Administration and other clerical duties as needed.
- Report any incidents or safety concerns to Supervisor immediately.
- Perform other duties as assigned.
What Skills Do You Need?
This is challenging work. A positive “can do” spirit is a must. Skills for this specific role include:
- Work collaboratively as part of a team.
- Organized and ability to manage time and priorities.
- Compassionate with the ability to be sensitive to cultural differences or behavior in a
multicultural community and various cultural and ethnic groups in a tactful, professional, and
effective manner.
- Excellent communication skills.
- Must be calm, dependable, flexible, and able to respond to multiple demands.
- Ability to work with a high degree of autonomy and exercise responsible judgment.
- Must be able to use computer, fax, scanner, copier, and multi-phone line.
- Must be able to speak, read, and write in English. Bilingual in English and Spanish languages
- Ability to be resourceful and flexible in an ever-changing environment.
- Familiar with the program population.
- Experience working with (justice involved youth or at-risk youth, adults) preferred.
- Minimum 1-year clerical experience.
- Proficient in Microsoft Office Suite.
- Proficient in data collection and software use.
- Proficient in operating: Computer, fax, scanner, printer, copy machine and multi-line phone.
- Not-for-profit experience preferred.
Education
- High School diploma or equivalency required.
What We Offer
Purpose. Many places will offer you a job. At Second Chance you will change lives. Our work is that
rewarding. It is what makes our employees stay and others return.
Job salary and benefits…
- This position is non-exempt (hourly), part-time, 40 hours/week. The rate of pay is $17 - $19 per
- Vacation and Sick Leave benefits.
If you are seeking a rewarding career where you can make a meaningful difference alongside a world-
class team, then Second Chance wants you. Join us.
We’re committed to giving justice-involved individuals a Second Chance.
Are you?
To apply, please email a cover letter and resume with a list of three professional references with
“Receptionist, ” in the subject line to jobs@secondchanceprogram.org
Second Chance Program, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.
Second Chance Program will not discriminate against an applicant or employee on the basis of race, color, religion, national origin,
ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender
identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. Auxiliary
aids and services are available upon request to individuals with disabilities.
Salary : $17 - $19
