Job Details

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti­ hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

Regional Program Managers (RPM) are the owners of a region, city or neighborhood.

Responsibilities

RPM's should expect to be in the field 30-50% of the time. Regional Program Managers work with their Senior Managers to ensure that they:

• Strategically understand their community and its challenges.
• Build deep community and partner relationships with our food partners, Safety Net providers, grassroots organizations, government entities (with Advocacy partnership) and organizations that can support with volunteers.
• Understanding all the types of their partners and their needs Agencies, Pantries, Free Groceries, meals, snacks, multiservice).
• Manage the day-to-day operations of our food distribution system including moving to client choice, ensuring correct quantities are going to sites, and managing variances, closures, and residuals.
• Work with partners to ensure they are taking advantage of all our food resources including grocery rescue and USDA.
• Build strong site leader and volunteer relationships that keep sites running smoothly.
• Problem solve for site issues, including the Client Experience Tracker.
• Have strong understanding of our technologies and skills in using them (Ceres, Salesforce, Office 365, Smartsheet, Gemini, etc.) including monitors, order counts, reschedules, logging Gemini issues, etc.
• Keep agencies and sites in compliance.
• Regional Program Managers may have responsibility for key areas like Communications or may have additional responsibilities such as managing all the Coordinators and determining where they need to do their work for greatest impact. Senior Managers will take region size and complexity into account when assigning these responsibilities.

This job might be for you if:

• You are passionate about ending hunger.
• You love collaborating and setting and achieving common goals