Regional Program Manager Transportation

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Job Purpose :

To coordinate, manage and supervise all aspects of employee's transportation service, including but not limited to staff, vehicles, equipment, operating procedures, transport schedules and adherence / compliance with local applicable legal, labor, tax and insurance regulations associated to the nature of people's transportation services. Lead policies and strategies for sustainable service development working within general policies, principles and goals.

Its main purpose is to keep the transportation services in a high level of efficiency, including timing, cost, and customer satisfaction in line with business dynamics.

Roles & Responsibilities

• Be the single point of contact for the Clients, business stakeholders and the Facilities team for anything related to the transportation service.
• Manage third party service vendors performance to ensure they meet the contract and SOW defined goals and KPIs.
• Demonstrate leadership, responsiveness and creativity to lead and coordinate the transportation multi players' team to deliver results and drive service quality.
• Drive compliance with Client's minimum service audit standards and principles.
• Coordinate the program to maximize the service at cost efficiencies, lead times and service optimization.
• Support development of new technologies
• Follow up with vendors to ensure compliance with local authorities' regulations and applicable labor, tax and insurance regulations.
• Increase customer satisfaction by driving a responsive and effective support scheme.
• Review and Analyze service KPIs to identify and suggest new way to streamline and drive cost efficiencies.
• Ensure feedback from customers and the client is taken into account to drive actionable steps to improve the service.
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
• Develop and implement on-going audit processes to inspect vendors' premises and vehicles through an inspection checklist and keep tracking of corrective actions.
• Assure completion of all request assigned through the ticketing or service application systems per applicable SLAs.
• Assure all transportation vehicles within the operation comply with clients / government standards / requirements (i.e. technical, operative and good appearance).
• Drives parking lots and spots guidelines and usage principles working with the Client and property owners to ensure parking spaces are used efficiently and with the best distribution to comply with the client expectations.
• Complete the third party personnel on-boarding and off-boarding per applicable SLAs.
• Nurture a conducive, responsive and proactive environment with a high teamwork and cooperation spirit among partners (third party vendors, business key stakeholders and / or property owners)

Requirements

Academic Background :

Experience :

Skills :

Languages :

LI-DNI