What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at Secretary of State?

Do you have an analytical mindset and a keen sense of curiosity? Are you a highly motivated and disciplined individual who can communicate with confidence, clarity, and credibility? Can you act independently and as part of a team? If you answered yes, then we have an opportunity for you. The California Secretary of State’s Business Programs Division is recruiting to fill a permanent, full-time Associate Governmental Program Analyst position in the Los Angeles regional office. The Secretary of State will consider the Staff Services Analyst classification for recruitment purposes. Duties will be commensurate with the level of the classification hired. A Training and Development (T&D) assignment for this recruitment will be considered for the Staff Services Analyst classification only. To be appointed to the Staff Services Analyst classification, the successful T&D candidate must fully meet the minimum qualifications by the end of the T&D Assignment. The Los Angeles regional office provides services to a large constituency of Spanish speaking customers; the most desirable candidate will possess bilingual fluency in Spanish.

Under the general direction of the Staff Services Manager I and Staff Services Manager II, incumbent will work collaboratively with all levels of Business Programs Division staff, including attorneys and management to perform analytical duties in support of the Los Angeles regional office. The incumbent will be required to provide analytical, technical and administrative support for over the counter and telephone inquiries as it relates to the processing of Notary and Business Entity submissions. In addition, the incumbent will support development of the Notary Application Program (NAP 2.0) project by providing a Subject Matter Expert resource focused on counter and in-person (Pop-Up Shop) operations. The incumbent must be capable of tactfully handling sensitive public contact, difficult questions, irate or dissatisfied customers and deal effectively with peers and superiors. The position requires the ability to apply program knowledge and analytical techniques as they relate to a variety of administrative functions such as system development and administration, program and policy evaluation and analysis, customer service, training and training development, outreach, and other related work. Duties encompass:

Online System Development, Program Monitoring, and Maintenance
Customer Service, Technical Review, and Special Project Support
Outreach, Event Coordination and Training Support
Public Relations and Controlled Correspondence
Legislative, Budgetary, Statistics, and Management Analysis
Office Automation Division Coordinator and Procurement Support

Desirable Qualifications:

Ability to act independently, with open-mindedness, flexibility, and tact; and the ability to act effectively under pressure.
Ability to analyze, present ideas and information through effective verbal and written communication.
Experience with performance monitoring and the use of automated systems.
Proficiency using Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, and Visio).
Experience with html, Adobe Acrobat and Content Management Systems.
Experience working on a team project, team building, or team management with strong collaborative skills, while interacting effectively with the public and all levels of departmental personnel.
Capable of creative and flexible thinking and have a good understanding of organizational techniques and time management skills; including techniques for prioritizing multiple projects to ensure completion by established deadlines.
Ability to create, review and edit clear and concise written reports.
Experience with making creative publications and outreach materials.
Punctuality and good attendance are essential.
Strong customer service skills, effective communication and a positive attitude for public contact are strongly desired.

Statement of Qualifications: Applicant must submit a Statement of Qualifications detailing how he/she/they meets the “Desirable Qualifications” listed above. The Statement of Qualifications must be clearly titled and no more than two (2) pages typed, using business professional font, font size, and formatting. Applications submitted without a Statement of Qualifications will not be considered. Resumes are optional but will not be accepted in lieu of a Statement of Qualifications.

You will find additional information about the job in the Duty Statement.

Working Conditions

The Business Programs Division supports the importance of work-life balance through measures such as Telework Schedules. This position will have a hybrid schedule once 6-month probation is passed, which may include up to two telework days per week. Telework schedule offerings are subject to change due to business needs and/or SOS policies.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
STAFF SERVICES ANALYST

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-475467

Position #(s):

785-403-5393-013

Working Title:

Associate Governmental Program Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 A

Shall Consider:

STAFF SERVICES ANALYST

$3,749.00 - $4,698.00 A

$4,059.00 - $5,081.00 B

$4,868.00 - $6,093.00 C

# of Positions:

Work Location:

Los Angeles County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The office of the Secretary of State (SOS) consists of nearly 750 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity. In addition to the Secretary of State's main filing office in Sacramento, the Los Angeles regional office distributes, processes and receives apostilles and domestic partnership filings. Located in downtown Los Angeles near the vibrant historic core of the city, the Los Angeles office is located in the Ronald Reagan Building, near lovely parks, restaurants, and retail centers, with bus and metro stops within walking distance of the building, and additional on-site amenities including a childcare center.

For more information about the SOS, please visit sos.ca.gov.

Special Requirements

Please note: This position may require occasional travel to outreach and Pop-Up Shop events.

Examination Information:
Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following links: CalCareers Exam Information - Associate Governmental Program Analyst and CalCareers Exam Information - Staff Services Analyst

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Paul Parham

1500 11th St - 4th Floor - Suite 475

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

LA Office

Robert Tcheng

300 South Spring Street, Room 12513

Los Angeles, CA 90013

Please drop off application packages at the Information Desk with attention to: Robert Tcheng.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications - Please submit your Statement of Qualifications as indicated above.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Paul Parham
(916) 653-6974
pparham@sos.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Sarah Bielski
(916) 653-6974
sbielski@sos.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Education

When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide a transcript prior to hire.

Additional Information

Please Note: The State of California offers a monthly pay differential to certified bilingual employees. Candidates possessing bilingual skills must be successful in a bilingual fluency, oral exam, administered by the Secretary of State's office in order to receive the bilingual pay differential. Candidates selected to interview may be required to take an analytical writing exam as a component of the hiring interview process.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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