Check Services Systems Trainee

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

Train in the design and modification of processes and controls for all Check Services processing systems and applications. System-integration testing of applications and hardware/software updates from vendor and in-house design teams.

CSS is a project driven department where the content of assignments and duties constantly varies. This position interacts regularly with all departments of Check Services, as well as other user groups and developers, to accommodate ongoing functionality changes in processing requirements, and to implement enhancements and services that enrich member benefits and facilitate organizational efficiencies.

Responsibilities:

Note: Please include the weighted % for each responsibility. Do not include any responsibility below 10%. Please include highest priority first, descending in importance/impact. Limit responsibilities to 6 bullet points.

• (20%) Check Services Monitoring and Support
• Assist in user support for production issues for Business Users on VSoft BOS1 and BOS2 applications.
• Acquire basic to sufficient knowledge of Branch Item Capture system to assist in troubleshooting for branch staff with Desktop Support, Configuration Management, etc.
• Learn to become a liaison between Business Users and IT/Vendor when reporting and troubleshooting issues including after hours Production issues.
• Become efficient in issue reporting via Helix or other tracking software.
• Monitors Production systems to validate resolved issues and/or identify new issues that may arise.
• Gain a basic understanding of macros to efficiently produce daily reports for various needs within Check Services.
• (30%) Systems Testing, Administration, and Maintenance
• Become efficient in conducting monthly MS patch testing on VSoft applications in different environments.
• Acquire sufficient knowledge of Business User roles withing VSoft applications and be able to conduct monthly auditing of roles and users for upper management reporting.
• Acquire basic knowledge of file formats and industry requirements, sort patterns, database specifications, workflow designs, and branch and operations user functionality.
• Become efficient in the understanding of check types, parts of a check, and the check clearing process from start to finish.
• Build on basic working knowledge of all systems that interact with Check Services applications, e.g., Active Directory, OnBase, Oracle, Windows, ATM, DDA, Time, Overdraft, EngageOne, etc.
• (30%) Internal Project Involvement (Meetings, Testing, Document Creating/Review)
• Become efficient in the use of Jira and Helix for project tracking and Change Request submissions.
• Acquire basic knowledge and understanding of the testing cycle for fixes from Vendors.
• Attend project meetings with department, other user groups, and technical project staff.
• Create, edit, or review user manuals, notices and Resource Library updates as needed.
• Establish and maintain cohesive relationships with other user and technical groups.
• (10%) Training
• Train in the daily processes of Check Services departments to obtain working knowledge of Business User functionality and needs.
• (10%) Other Duties As Assigned
  
  

Disclaimer text may need to be included saying that the above is not an all-inclusive list.

Typically presented as “other duties as assigned.” May need legal feedback for this section.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High School Diploma or GED
• 2 Consecutive years of relevant full-time SECU service
• Must be proficient in Excel, Word, and Outlook
• Must have a basic understanding of SECU systems such as 3270, Mobile Check Deposit, ATM
• Must have excellent verbal and written communications skills, as well as the ability to comprehend both written and verbal instructions.
• Must be willing to work fluctuating or additional hours including overnight or weekends as needed for testing, implementation or troubleshooting system issues.
• Must have extensive knowledge and understanding of the Credit Union, its operations, and financial services offered, including SECU policies and procedures.
  
  

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Preferred at least on year in check data, image capture, back-office processing or deposit account applications testing.
• Prefer experience in writing, interpreting, testing, and implementing Excel VBA
  
  

Work Environment & Physical Requirements:

• Note: “Working Conditions” or “ADA” – open to other language
• Opportunity to work Hybrid, depending on departmental needs.
• In-office setting includes physical proximity to other employees and some background noise from other employees, printers, phones, etc.
• Job requires a substantial amount of sitting.
• Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver.
• Must be able to comprehend phone calls.
• Must be able to lift 5 pounds.
  
  

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.