What are the responsibilities and job description for the Check Services Systems Trainee position at State Employees' Credit Union?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview :
Train in the design and modification of processes and controls for all Check Services processing systems and applications. System-integration testing of applications and hardware / software updates from vendor and in-house design teams.
CSS is a project driven department where the content of assignments and duties constantly varies. This position interacts regularly with all departments of Check Services, as well as other user groups and developers, to accommodate ongoing functionality changes in processing requirements, and to implement enhancements and services that enrich member benefits and facilitate organizational efficiencies.
Responsibilities :
Note : Please include the weighted % for each responsibility. Do not include any responsibility below 10%. Please include highest priority first, descending in importance / impact. Limit responsibilities to 6 bullet points.
- 20%) Check Services Monitoring and Support
o Assist in user support for production issues for Business Users on VSoft BOS1 and BOS2 applications.
o Acquire basic to sufficient knowledge of Branch Item Capture system to assist in troubleshooting for branch staff with Desktop Support, Configuration Management, etc.
o Learn to become a liaison between Business Users and IT / Vendor when reporting and troubleshooting issues including after hours Production issues.
o Become efficient in issue reporting via Helix or other tracking software.
o Monitors Production systems to validate resolved issues and / or identify new issues that may arise.
o Gain a basic understanding of macros to efficiently produce daily reports for various needs within Check Services.
o Become efficient in conducting monthly MS patch testing on VSoft applications in different environments.
o Acquire sufficient knowledge of Business User roles withing VSoft applications and be able to conduct monthly auditing of roles and users for upper management reporting.
o Acquire basic knowledge of file formats and industry requirements, sort patterns, database specifications, workflow designs, and branch and operations user functionality.
o Become efficient in the understanding of check types, parts of a check, and the check clearing process from start to finish.
o Build on basic working knowledge of all systems that interact with Check Services applications, e.g., Active Directory, OnBase, Oracle, Windows, ATM, DDA, Time, Overdraft, EngageOne, etc.
o Become efficient in the use of Jira and Helix for project tracking and Change Request submissions.
o Acquire basic knowledge and understanding of the testing cycle for fixes from Vendors.
o Attend project meetings with department, other user groups, and technical project staff.
o Create, edit, or review user manuals, notices and Resource Library updates as needed.
o Establish and maintain cohesive relationships with other user and technical groups.
o Train in the daily processes of Check Services departments to obtain working knowledge of Business User functionality and needs.
