Sr. Physical Security Servicing Officer II

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE:

This position is responsible for the protection of members, employees, assets, and SECU facilities from potential threats. The position will provide guidance related to the planning, design, implementation, and maintenance of all Physical Security systems, including physical access control, intrusion detection, video surveillance, and security guard administration. Individual will provide immediate response to robbery, bomb threat, active shooter, and incidents of workplace violence. The position will act as a liaison between Credit Union employees, vendors, and law enforcement agencies to help ensure organizational security.

DIMENSIONS:

This position will work closely with branch and operations personnel via phone and email. Individuals will respond to employee concerns promptly with the intent to facilitate requests in a timely manner. Must be able to work independently and as a member of a team. Travel required on an as needed basis.

DUTIES:

• Project planning, coordination, scheduling, and implementation.
• Create, assess, and ensure compliance with security standards and procedures that align with industry standard practices.
• Review and approve comprehensive security plans for branches, operations centers, data centers, and ATM locations.
• Ensure compliance with security policies, standards, and applicable regulatory requirements.
• Troubleshoot and provide support to technicians for hardware and proprietary system programming for physical access control, CCTV, and intrusion detection systems.
• Perform site visits to conduct risk assessments and surveys of sites’ infrastructures.
• Oversee and manage all installations and programming for systems within the department.
• Research, implement, and create cost analyses for new security technologies to assess their adequacy, effectiveness, and compatibility.
• Provide branch robbery, bomb threat, and active shooter training.
• Respond to robbery, bomb threat, and active shooter events.
• Develops and maintains a professional working relationship with local, state, and federal law enforcement agencies.
• Ability to occasionally travel and stay overnight for various security response needs, projects, and conferences.
• Coordinate the response, assessment, and remediation procedures for instances of burglary and/or vandalization of SECU facilities.
• Be required to perform after-hours support on a rotational basis.
• Assess and respond to instances of workplace violence involving employees, members, and third-party vendors.
• Conduct analysis and reporting on designated areas and present to management.
• Implement Key Performance Indicators (KPIs) and other measurable metrics to monitor against organizational benchmarks and objectives.
  
  

EXPERIENCE AND SKILLS:

• 7 years of technical knowledge and experience with physical access control systems.
• 7 years of technical knowledge and experience with video surveillance and CCTV systems.
• 7 years of technical knowledge and experience with intrusion detection systems.
• Certification such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) is required.
• Critical understanding of workplace violence procedures and response, to include robberies, bomb threats, active shooter situations, and physical/verbal threats to employees or members.
• Work independently as well as within a team environment to deliver a high level of customer service and satisfaction.
• Excellent communication skills (both written and verbal) along with organizational skills to coordinate project activities.
• Must be able to speak English fluently in a professional manner.
• Attention to detail and the ability to resolve time-sensitive issues in a timely manner.
• Able to prioritize multiple tasks with good decision-making skills in high-pressure situations.
• Shows initiative and engages in proactive behavior.
• Ability to research new technology, draft cost analyses, and present to peers.
• Manage and oversee vendor relationships and contracts.
• Must always maintain the highest level of integrity and confidentiality.
• Must engage in ongoing training and professional development.
  
  

JOB ENVIRONMENT:

• Job requires a substantial amount of sitting in a workspace within close proximity to other employees.
• Background noise from other employees and office equipment.
• Fast-paced environment that requires multi-tasking and strong problem-solving skills to be successful.
  
  

PHYSICAL DEMANDS:

• Job requires a substantial amount of sitting.
• Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
• Must be able to lift 25 pounds.
• Job requires ability to operate a motor vehicle as well as carry a valid driver’s license.
  
  

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.