Customer Support Agent

Secure Bike Share Hawaii is a small but innovative and fast-growing operator that utilizes advanced technologies to be a leading competitor in the industry. Doing this requires recruiting the best talent Hawaii has to offer.

We are currently seeking someone to fill our day/evening shifts. Week availability is a must and at least one weekend shift will be required. Day shifts typically start at 7am and evening shifts typically at 2pm.

This role takes place in the heart of Kaka’ako in an office-type setting with a climate-controlled environment, where you get to be a part of a small business that has an extended-family company culture. Various restaurants, shops, and other vendors are just a 3-5 minute Biki ride away. Take advantage of our full kitchenette and a break room with access to streaming platforms. Competitive pay and benefits.

As a Customer Support Agent, you will get to meet different people, from locals to international travelers. You will be helping others and bringing our riders peace of mind with compassion and care. Your daily responsibilities will include outbound calls to welcome our new members and inbound calls. Be there for our riders in their time of need by helping them navigate the different aspects of our transportation system. Gain valuable experience today across multiple call centers that we manage. With continued development, learn how to effectively communicate with anyone! Grow with our company as we develop and promote our internal talent. Starting pay is $17 per hour and goes up to $20 per hour after training. Training period averages about two months based on full time employment. Apply today!

Because you deserve it, we offer

• Paid on-the-job training
• 7 company holidays with holiday pay
• Paid time off
• Flexible spending program
• Employer provided health insurance
• Free Biki Employee plan
• Tuition Assistance program
• Opportunities for advancement
• Individual Retirement Account (IRA)
• Employee Assistance Program

*Waiting period may apply

Daily snapshot
You will need to:

• Answer incoming customer inquiries
• Assist users with purchase process, troubleshooting, and use of systems
• Respond to all emails, both internal and external, within 24 hours
• Schedule in-person appointments and inform customers of required documentation
• Make copies/scans of documents for company databases
• Prepare and issue customer purchased products and materials
• Report to senior management and follow-up on customer escalations
• Fill out and record customer information in company databases accurately and efficiently

*This posting is not meant to serve as an exhaustive list of all job duties fulfilled by this position and may require other ad-hoc tasks or responsibilities not listed.

Tools for Success
Must Have:

• Ability to type minimum of 35 WPM
• Ability to clearly speak, read, and understand the English Language
• Ability to actively listen and effectively communicate, verbally and in writing
• Ability to multi-task and work well individually and on a team
• Excellent attendance

Preferred Qualifications

• Minimum 1 year customer service experience
• Minimum 1 year call center experience

Nice to Have:

• Ability to speak, and/or read and write business level Japanese or Korean (compensated accordingly)
• Familiarity with GSuite/Google software products (gmail, drive, sheets, etc.)
• Familiarity with COMET, SQUARE, OUTPOST or any similar programs

Let us know you’re interested by submitting your resume. Selected applicants will be contacted for a pre-screening process that can lead to an interview.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $17 - $20