Complaints Specialist

If you are looking to join a rapidly growing company in a fast paced industry then you've come to the right job posting! SCM is an industry leader that has consistently grown over 60% year over year. Despite all of the growth over the years we continue to maintain a family fun environment with monthly raffles, random prize raffles, turkey and ham giveaways around the holidays and even Christmas Bonus checks for ALL employees every year.

SCM is looking to hire a Complaints Specialist IMMEDIATELY. This is a full time operations position . Previous experience in call center, quality assurance, customer retention, complaints management and conflict negotiation is preferred. At SCM we believe in rewarding our hardworking employees with competitive compensation packages, full benefits and future growth opportunities within our organization. All of SCM's team leads, supervisors and management staff have been promoted from within. With the rapid growth trajectory SCM is on many additional team lead, supervisor and management roles will be available for any top performing staff.

GENERAL SUMMARY: This position supports the operational functions within our organization. We are looking for a reliable and friendly candidate to join our team. Positive attitude, quick learner, hard-worker, open to feedback, self-managed, organized.

RESPONSIBILITIES AND DUTIES

• Managing customer, vendor and client complaints.
• Maintain, respond and review incoming complaints
• Keep complaint log current and updated daily
• Submit monthly audit of Complaints to Clients
• Maintain Email folder and Queue
• Serve as a Liaison between Customer, Client and Vendors

QUALIFICATIONS:

• Prior experience working in a customer complaints, customer retention or conflict management.
• Excellent verbal, written, and interpersonal communication skills
• Must have Experience interacting positively with difficult or irate customers
• Strong time management skills and ability to meet deadlines
• Strong attention to detail
• Punctual with good attendance
• Must pass criminal background check

COMPENSATION & BENEFITS:

• Full Healthcare
• 401k
• Dental
• Paid Vacation (PTO)
• Pay open based on Experience

ABOUT OUR COMPANY:
Secure Collateral Management operations center is located in Dallas, TX in a 40,000 sq. ft. state-of-the-art facility. We specialize in the location (skip tracing) of collateral across the United States for large banks and insurance companies. Industry experience by the staff at SCM ranges from skip tracing and location services, as well as managing the client vendor relationship. At SCM, we understand our clients and strive to provide optimum service based on their needs. With coverage in all 50 states and abroad, SCM is changing industry standards when it comes to performance and overall client satisfaction.

OUR MISSION:
Provide lenders with the most reliable, efficient and cost-effective location and recovery solutions in a Single Source format. Performance, partnered with the ease of doing business has allowed our company's continued growth without sacrificing personalized service. Our core values of Honesty, Integrity and Reliability foster the partner principal in that, whatever is in our clients best interest determines our course of action. For far too long the vendor's bottom line has driven our industry, forgetting that the bottom line of the client is the key to all our continued operations. Secure Collateral Management believes that the partner principal rooted with our values will change the industry standards.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience managing customer, vendor and client complaints?

Ability to Commute:

• Dallas, TX 75243 (Preferred)

Work Location: In person

Salary : $20 - $22