Tier I Support Specialist

Are you ready to start your tech career?

At SecureData Technologies, Inc., we’re looking for driven individuals to be the cornerstone of client success. This isn’t just a support role – it’s your launchpad into the tech world. Here, you’ll be on the front lines of innovation, solving real problems, enhancing user experiences, and delivering service that actually makes a difference. If you thrive in a fast-paced, solution-focused environment and are ready to grow with a team that values excellence, this is your moment.

Execution is everything! Let’s build your future – together.

Job Summary:

As a Tier I Support Specialist, you’ll be the first line of defense in providing exceptional technical assistance to clients. This role is all about solving problems and ensuring clients receive timely resolutions for basic IT issues, ensuring that every interaction counts. When challenges escalate, you’ll work with higher-level support to ensure complex issues are handled seamlessly, keeping clients satisfied and operations smooth. You’ll manage inbound support requests, monitor service tickets, and maintain clear, up-to-date documentation on every client interaction. Communication is key, so you’ll stay in constant contact with clients, keeping them informed and exceeding service expectations. Your ability to simplify technical concepts and communicate clearly will be crucial, especially when working with clients who aren’t tech-savvy. By resolving issues quickly and efficiently, you’ll directly contribute to client satisfaction, while playing a key role in enhancing the overall performance of the support team and the company’s success.

Requirements:

• 0-1 year of experience in customer service, technical support, or help desk roles is preferred.
• Be a self-starter with the ability to multi-task and manage time effectively.
• Experience working in a team-oriented environment, with the ability to escalate issues and collaborate with higher-level support as needed.
• Basic computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Demonstrate outstanding communication and organizational skills.
• Knowledge of the technology industry is preferred.
• Ability to handle multiple tasks and adjust to changing priorities in a dynamic MSP/VAR setting.

Education: High School Diploma or Equivalent: Minimum requirement for entry-level positions. Associate’s degree in information technology, Computer Science, or a Related Field: Preferred, as it provides foundational knowledge in IT systems and support.

What We Offer:

• Competitive Pay & Benefits – including health insurance, retirement plans, and paid time off.
• Generous Time Off – Enjoy a generous PTO package including 10 vacation days, 3 personal days, 7 paid holidays, 1 floating holiday, and your birthday off! To honor our veterans, we proudly offer Veterans Day as an additional paid holiday.
• A High-Performance Culture – Collaborate with a team that thrives on growth, learning, and community.
• Professional Development – Get access to top-tier training, certifications, and career growth opportunities.
• Cutting-Edge Tech – Work with innovative solutions and leading-edge technologies to drive your success.

About Secure Data Technologies:

At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.

Physical Requirements:

• Sedentary Role: Prolonged periods of sitting at a desk, using a computer, and handling phone calls for up to 8 hours per shift. Occasional standing or walking within the office environment.
• Repetitive Motions: Frequent use of hands and fingers for typing, mouse navigation, and handling call center equipment. Regular use of a headset for communication, requiring consistent hand-eye coordination.
• Visual Acuity: Ability to view and interpret data on computer screens for extended periods. Capability to read small text, reports, emails, and technical instructions accurately.
• Hearing Requirements: Ability to clearly hear and understand client communication over phone or digital platforms, even in a busy environment. Prolonged use of headsets for phone and virtual interactions.
• Minimal Lifting: Occasionally required to lift and carry office supplies, files, or small equipment weighing up to 20 pounds.
• Manual Dexterity: Ability to operate standard office equipment such as keyboards, mice, telephones, and headsets. Capability to write, type 50 WPM, and input data with speed and accuracy.
• Cognitive Demands: High level of attention to detail, problem-solving, and multitasking skills required for effective troubleshooting and client support. Ability to remain focused and attentive in a fast-paced, high-pressure environment.
• Communication Skills: Must be able to speak clearly and professionally, ensuring accurate information exchange with clients and team members. Ability to explain technical concepts to non-technical clients.
• Environmental Requirements: Work is performed in a quiet, climate-controlled office setting designed to minimize distractions. Occasional exposure to background noise typical of a call center environment.

No unusual environmental, lifting, or exertion requirements are associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

SecureData Technologies, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law, in compliance with Title VII of the Civil Rights Act of 1964.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Double time pay
• Holiday pay
• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Rotating shift
• Weekends as needed

Work Location: In person

Salary : $18