What are the responsibilities and job description for the Personal Lines CSR position at Secured Risk Insurance Group?
Join Our Growing Independent Insurance Agency!
Are you an experienced insurance professional looking for your next great opportunity? We’re an established, independent agency in Houston with access to multiple carriers—and we’re growing! We’re currently seeking a Personal Lines Customer Service Representative (CSR) to join our team and help us provide exceptional service to our clients.
This is a fantastic opportunity for someone who enjoys building relationships, thrives in a fast-paced environment, and wants to grow within a supportive, team-oriented agency. We offer career advancement opportunities, bonus potential, and a collaborative workplace where your experience is valued.
What You'll Do:
- Provide outstanding customer service to both existing clients and new prospects
- Respond efficiently to incoming phone calls and client inquiries
- Help clients obtain and maintain personal lines insurance policies
- Maintain and service an existing book of business
- Document customer interactions accurately and promptly in our systems
- Utilize Microsoft Office and other online insurance platforms effectively
- Maintain a professional and courteous demeanor—on the phone and in person
What We're Looking For:
- Minimum 1 year of experience in insurance sales or service (Personal Lines preferred)
- Bilingual (Spanish) required
- Active Texas Personal Lines License (PL License)
- Strong customer service and communication skills
- Proficiency with Microsoft Excel, Word, Outlook, and web-based systems
- Detail-oriented with strong multitasking abilities
- Positive attitude and desire to grow within the company
What We Offer:
- Competitive pay with bonus opportunities
- Health insurance, 401(k), and paid time off (PTO)
- Supportive team environment
- Opportunity to work with a variety of carriers and products
- Room for long-term career growth
If you're passionate about helping people and ready to take your insurance career to the next level, we’d love to hear from you. Apply today and join a team that values your experience and supports your future!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus opportunities
Experience:
- personal lines: 1 year (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Sugar Land, TX 77479 (Required)
Ability to Relocate:
- Sugar Land, TX 77479: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22