What are the responsibilities and job description for the Repair Manager position at Secured Tech?
Oversee comprehensive electronic device repair operations with a focus on quality and efficiency.
Manage and optimize repair workflows to maintain an RMA rate under 2%.
Supervise and develop a high-performing repair team.
Conduct regular quality control audits and implement process improvements.
Coordinate inventory management and ensure parts availability.
Generate detailed performance reports and analyze repair metrics.
Maintain communication with customers and conduct weekly team meetings.
