IT Field Support Analyst - Lake Katrine, NY -12449 - ONSITE

Job Title: IT Field Support Analyst

Location: Lake Katrine NY 12449 (nearby Kingston NY)

Job Type: Long-Term Contract

Job Description:

We are seeking a reliable and skilled IT Field Service Support Analyst to join our team on a long-term contract basis. The successful candidate will be responsible for providing on-site technical support for computer systems, hardware, and software applications. This position requires troubleshooting, system maintenance, and user support across various technical platforms.

Responsibilities:

• Provide on-site and remote technical support to users for hardware, software, and network issues.
• Install, configure, and maintain desktop systems, software applications, and peripheral devices.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other office equipment.
• Perform system upgrades and ensure that all systems are up-to-date with the latest patches and security updates.
• Document and track all support requests and resolutions in the ticketing system.
• Assist with software installations, configurations, and setups.
• Provide training and user support on basic computer systems and software applications.
• Collaborate with other IT team members to resolve more complex issues as needed.
• Ensure that all services are delivered in a timely and professional manner, maintaining a high level of customer satisfaction.

Qualifications:

• Proven experience as an IT Field Service Support Analyst or in a similar technical support role.
• Strong knowledge of hardware, software, and networking concepts.
• Experience troubleshooting and resolving issues with Windows, macOS, and common software applications (Office 365, etc.).
• Familiarity with Active Directory, networking protocols, and IT ticketing systems.
• Ability to diagnose and resolve hardware and software issues in a timely manner.
• Excellent communication skills and ability to work with end-users at all technical levels.
• Strong organizational and multitasking skills.
• Ability to work independently and manage priorities effectively.

Preferred Qualifications:

• A Certification or similar IT certifications.
• Experience with enterprise-level IT systems and software.
• Knowledge of cloud technologies and remote desktop support tools.
• Previous experience in a field service or on-site support role.

Why Join Us?:

• Long-term contract opportunity with potential for growth.
• Work in a dynamic and supportive team environment.
• Opportunities to expand your technical skill set.