Service Desk Tier 1

SecureSI is a reputable IT company based in Jacksonville, Florida, providing exceptional customer support and innovative managed services since 2004. Specializing in cloud computing services, hybrid IT models, virtual CIO, and on-premise equipment, SecureSI is dedicated to simplifying IT management for businesses.

This is a full-time on-site role for a Service Desk Tier 1 position at SecureSI in Jacksonville, FL. The Service Desk Tier 1 professional will be responsible for providing technical support, troubleshooting issues, and offering help desk support to ensure smooth IT operations for clients on a daily basis.

• Technical Support, Troubleshooting, and Service Desk skills
• Help Desk Support and Information Technology knowledge
• Experience in customer service and IT support roles
• Strong problem-solving and communication skills
• Ability to work well in a team and under pressure
• Certifications such as CompTIA A , ITIL, or Microsoft Certified Professional are a plus
• Associate's or Bachelor's degree in Information Technology or related field is preferred