What are the responsibilities and job description for the IT Help Desk Tier 1, 2 and 3 position at Now Hiring Heroes?
Title: IT Help Desk - Tier 1 & 2
Location: Jacksonville, FL
Compensation: Negotiable based on experience
The IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Florida. Technicians help our clients solve technical problems involving Windows PC's, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printer and network gear. This position will have an emphasis on providing POS support for our client. Technicians are our front-line support and the best candidate for this role is tech-savvy and interested in learning more about the technologies our clients use and require for their business.
Preferred Experience:
We offer long-term employment with a 40-year-old company that is continually growing. Great benefits with many extras. Health, dental, vision, 401k, paid holidays, vacation, and much more.
All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background check and drug test.
#IND33
Location: Jacksonville, FL
Compensation: Negotiable based on experience
The IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Florida. Technicians help our clients solve technical problems involving Windows PC's, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printer and network gear. This position will have an emphasis on providing POS support for our client. Technicians are our front-line support and the best candidate for this role is tech-savvy and interested in learning more about the technologies our clients use and require for their business.
Preferred Experience:
- Windows PC's installation, set-up, troubleshoot and repair
- Mac installation, set-up, troubleshoot and repair
- Desktop applications installation, set-up, troubleshoot and repair
- Anti-virus software installation, set-up, troubleshoot and repair
- Windows servers installation, set-up, troubleshoot and repair
- Smartphones installation set-up, troubleshoot and repair
- Printer and network gear installation, set-up, troubleshoot and repair
- 1 year IT Help Desk experience preferred for Tier 1/ 3-5 years for Tier 2
- High school Diploma
- Tech Savvy and willing to learn
- Trainable
- Reliable
We offer long-term employment with a 40-year-old company that is continually growing. Great benefits with many extras. Health, dental, vision, 401k, paid holidays, vacation, and much more.
All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background check and drug test.
#IND33
