Customer Service Manager (Self Storage)

Join SecureSpace as a Self-Storage Customer Service Manager and embark on an exciting career where you can make a meaningful impact in people's lives every single day.

In this dynamic support role, the Customer Service Manager will work alongside the Store Manager and Assistant Manager to meet operational goals and uphold excellent customer service standards. Key responsibilities included promoting rentals, protection plans, and retail supplies, while assisting customers through the full rental process. The role also involves scheduling move-ins, following up on past-due accounts, and handling lien and auction paperwork with precision. Daily tasks ranged from light maintenance and property inspections to inventory control. Additionally, this position provided coverage across multiple store locations as needed, ensuring consistent performance and service quality. Success in this role requires flexibility, strong communication, and a proactive, team-oriented approach.

What makes a Customer Service Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30 stores in 2025, which provides a great opportunity for career growth. Currently over 40% of our District Store Coordinators started as Managers with SecureSpace.
• 52% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.

Self-Storage Customer Service Manager Responsibilities:

• Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews.
• Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions.
• Personally reaching out to potential reservations to confirm their moving dates and secure their storage unit.
• Proactively managing past due tenants and efficiently handling paperwork associated with the lien/auction process.
• Delivering exceptional customer service to our existing customers, going above and beyond to meet their needs.
• Conducting daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, restocking supplies, and performing light maintenance duties.
• Communicating results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team.

SecureSpace is where your passion for helping others and your drive for professional growth converge. Don't miss this incredible opportunity to be part of a company that truly values and invests in its employees. Apply now and unlock a future full of possibilities.

Self-Storage Customer Service Manager Skills and Experience:

• Need to be able to move about the entire 1-acre property (both indoors and outdoors) for customer tours of the facility, to receive, move and restock inventory in boxes up to 50 pounds (on occasion), to position self for inspection and general maintenance tasks, to recognize potential maintenance, safety, and fire issues, and to operate roll-up doors to storage units.
• Willing to do some travel (on occasion) to another location for certain scheduled shifts.
• Our office is open on weekends, but we are as flexible as possible with scheduling to help you achieve a great work-life balance.

Self-Storage Customer Service Manager Benefits:

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay monthly bonus opportunity
• Paid Time Off company holidays
• 401(k) with a generous matching program
• Expansive Medical, Dental, and Vision Benefits
• Free 10x15 Self Storage Unit!

SecureSpace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace complies with ADA/ADAAA laws providing reasonable accommodation. For accommodation needs during the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, contact HR at SecureSpace.