Service Coordinator

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000 Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Position Summary :

The Service Coordinator assists the Service Manager and / or Service Supervisor and the branch staff in performing assigned administrative duties including but not limited to making initial customer contact, scheduling technicians, managing vendor and sub-contractor relationships, ordering job site materials, stocking materials in warehouse, produce and process invoices, receive customer calls, assist in solving customer complaints, produce reports, and make travel arrangements. The Service Coordinator reports to the Service or Operations Manager.

Position Responsibilities :

• Work with dispatch to schedule Service Technicians for service requests and fire inspections.
• Work with our customers to schedule service tickets, answer questions, and provide status updates.
• Approve technician equipment orders on service tickets and ensure purchase orders are issued.
• Communicate daily with Service Technicians, providing assistance while on the job site or while in transit.
• Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.
• Order job site material and control inflow from vendors including but not limited to creating purchase orders using the SAP system.
• Maintain an accurate inventory and maintain accountability for product in the warehouse.
• Receive materials from vendors, break down cartons and place on appropriate job shelf in warehouse.
• Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
• Provide progress reports on the status of service jobs to Service Manager.
• Work with appropriate personnel to provide information to PO's and process invoices timely and accurately.
• Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction or major product failures.
• Gathers, summarizes and prepares data for key statistical reports, etc.
• Place and receive telephone calls.
• Manage inquiries from customers, employees, vendors, etc.
• Assists in solving problems or in directing inquiries to proper individual or department.
• Maintain correspondence files and other related records.
• May open, sort and distribute mail for assigned area.
• Develop written reply to routine correspondence or questions.
• Assists in the production of presentations and reviews materials.
• Completes assigned administrative functions as required by branch management personnel.

Position Qualifications :

STC offers comprehensive benefits including :

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service