What are the responsibilities and job description for the 24/7 Emergency Dispatcher position at Securitas Electronic Security?
Job Summary
">We are seeking a skilled Critical Incident Coordinator to join our team at Securitas Electronic Security. In this role, you will be responsible for responding to critical incidents, managing alarm events, and providing exceptional customer service.
">Responsibilities
">Your key responsibilities will include:
">- ">
- Responding to all incoming alarm signals in our automation software according to documented procedures. ">
- Managing alarm events, verifying security information, notifying and updating emergency services, and ensuring customers are properly notified of events. ">
- Answering a multi-line telephone system and performing data entry. ">
- Maintaining confidentiality of customer information at all times. ">
Requirements
">To be successful in this role, you must have a High School Diploma, some college preferred, 1-3 years' work experience, typing skills of 30 words per minute, and ability to prioritize and multitask. You must also have good communication and organizational skills, and a positive attitude towards teamwork and continuous improvement.
">About Us
">We are a global leader in security solutions with a strong commitment to integrity, vigilance, and helpfulness.
