Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
div style=' tw-shadow : 0 0 #0000; tw-ring-inset : var( tw-empty, /
- tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,.5); tw-ring-offset-shadow : 0 0 #0000; tw-ring-shadow : 0 0 #0000; box-sizing : border-box; overflow-wrap : break-word; color : rgb(38, 35, 33); font-family : Circular, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen, Ubuntu, Cantarell, Fira Sans, Droid Sans, Helvetica Neue, sans-serif; font-size : 22px; font-style : normal; font-variant-ligatures : normal; font-variant-caps : normal; font-weight : 400; letter-spacing : normal; orphans : 2; text-align : start; text-indent : 0px; text-transform : none; widows : 2; word-spacing : 0px; -webkit-text-stroke-width : 0px; white-space : normal; background-color : rgb(255, 255, 255); text-decoration-thickness : initial; text-decoration-style : initial; text-decoration-color : initial;'>
div style= tw-shadow : 0 0 #0000; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,.5); tw-ring-offset-shadow : 0 0 #0000; tw-ring-shadow : 0 0 #0000; box-sizing : border-box;>div style= tw-shadow : 0 0 #0000; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,.5); tw-ring-offset-shadow : 0 0 #0000; tw-ring-shadow : 0 0 #0000; box-sizing : border-box; overflow-wrap : break-word;>p style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; margin-top : 0px; margin-bottom : 15px; line-height : var( line-height-base);>The Customer Service Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information. The position is to be performed in office and not remotely.
p style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; margin-top : 0px; margin-bottom : 15px; line-height : var( line-height-base);>Duties / Responsibilities :
li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Handle a minimum of 50 inbound phone calls per shift
li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Build new accounts and ensure proper testing of alarm panels by field techniciansli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Manage and respond to daily emails with proper email etiquette through Outlook.li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Utilize available resources to perform daily job responsibilitiesli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Process and respond to all customer requests received via phone and emailli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Provide available customer reports as requestedli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Provide world-class customer service to every contactp style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; margin-top : 0px; margin-bottom : 15px; line-height : var( line-height-base);>Skills / Abilities :
li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Must have excellent written and verbal communication skillsli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Reading comprehension with attention to detailli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Ability to interact and work with employees from various backgrounds and experience levels.li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership.li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Must have good problem-solving and decision-making skills and the ability to exercise sound judgment.p style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; margin-top : 0px; margin-bottom : 15px; line-height : var( line-height-base);>Work environment :
li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Prolonged periods sitting at a desk and working on a computerli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>High volume call centerli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Variations of noise levelsp style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; margin-top : 0px; margin-bottom : 15px; line-height : var( line-height-base);>Education and Experience :
li style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>High School Diploma, GED, or Equivalent requiredli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferredli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>6 months of customer service and / or call center experience preferredli style= tw-shadow : 0 0 transparent; tw-ring-inset : var( tw-empty, /
tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,0.5); tw-ring-offset-shadow : 0 0 transparent; tw-ring-shadow : 0 0 transparent; box-sizing : border-box; font-family : arial, sans-serif; font-size : 18px;>Knowledgeable of MS Office - Word, Excel, and OutlookSecuritas offers comprehensive benefits including :
Medical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
