What are the responsibilities and job description for the Regional Physical Security Operations Center Manager position at Securitas Security Services USA, Inc.?
Position : Physical Security Operations Center – Regional Manager Datacenter Physical Security
Reports To : Physical Security Operations Center – Global Manager
Location : San Antonio, TX
FLSA : Exempt
SUMMARY :
The Physical Security Operations Center Regional Manager (PSOC Regional Manager) will manage the PSOC including operational effectiveness, audit compliance, staffing, scheduling, supervision and training in support of datacenter physical security support. The successful candidate will have experience developing a high performing team, use strong customer service skills and the ability to facilitate effective communication internally and externally to perform this job. This person should be a highly pro-active leader that is able to assist in developing the PSOC operation. The PSOC has responsibilities that can include access control, escalations, loss prevention, incident response, and reporting safety and security incidents.
ESSENTIAL FUNCTIONS :
1. Manages the Physical Security Operations Center (PSOC), constantly evaluates its operation, and provides recommendations for improvement.
2. Monitors physical security operations at designated sites which includes but is not limited to remote sites within a geographical area.
3. Monitors cameras and access control systems covering data halls and entry / exit doors, and dispatches appropriate personnel, as necessary.
4. Participates in the recruitment, selection, orientation, training, development and retention of high caliber personnel to ensure all positions are properly staffed. Acts to ensure that each staff member is treated with dignity and respect. Coaches employees and carries out disciplinary actions in accordance with current policy.
5. Plans, directs, and coordinates work. Evaluates and assesses workload, work methods and procedures, and administrative support systems. Meets with staff and management to identify opportunities for improvement, resolve problems, and implement changes.
6. Utilizes existing and develops new key performance indicators (KPI), tracking tools, scorecards and reporting methods to enhance security team effectiveness and performance.
7. Reports weekly on PSOC operations; addresses any actual or potential problems in PSOC operation; supports security planning, as requested.
8. Provides input to company initiatives; promptly assists in resolution of human resources and administrative issues.
9. Consistently maintains the documentation and follows standardized procedures to successfully complete unannounced audits. Reviews all event reports and ensures timely notification to appropriate levels.
10. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
MINIMUM QUALIFICATIONS AT ENTRY : Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS :
EDUCATION / EXPERIENCE :
SPECIAL REQUIREMENTS :
COMPETENCIES :
WORKING CONDITIONS AND PHYSICAL / MENTAL DEMANDS : With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include :