Service Technician

Security 101 – Detroit metro is now recruiting for a Commercial Security Service Technician that has experience servicing commercial electronic security devices primarily CCTV, Access Control, IP Cameras, Intrusion Detection, Video Analytics, IP network systems and overall security systems. A work hard, play hard mentality is part of our company’s DNA. We love to laugh, and we make time for company functions.

Salary

Hourly wage varies from $25.00 to $32.00, non-exempt, commensurate with skills, product knowledge and experience.

Benefits: 

Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more. We will also provide you with a cell phone allowance, laptop, and work vehicle.

Skills/Abilities: 

• The Service Technician candidate must have a minimum of 3 years’ experience servicing, troubleshooting, and repairing commercial access control, IP-based video systems and intrusion alarm systems.
• The Service Technician must be process oriented, with good communication and organizational skills.
• Ability to troubleshoot customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with IT and networking is essential.
• Must be able to work independently and resolve problems to our customer’s satisfaction.
• Must possess a valid driving license and clean MVR.

Current certification in one of the following is a plus: 

• Access Control: Honeywell, Avigilon, Software House, Lenel/S2, OpenPath platforms.
• Video: Axis, Hanwha, Avigilon. 
• Alarm: Vista, DMP, Bosch. 
• Locking hardware: ASSA ABLOY, VonDuprin, Adams Rite, HES.

Security 101 will provide updated training for many different manufacturers and systems.

Responsibilities: 

• The Service Technician will be servicing, and testing enterprise security systems with minimal supervision.
• System knowledge of CCTV, Access Control, IP Cameras, Intrusion Detection, Video Analytics, IP network systems, and visitor management, is preferred.
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education: 

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications is a plus.

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.