Dealer Relations Representative

Dealer Relations Representative

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Reports to: Dealer Services Manager

Classification: Non-Exempt

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JOB DESCRIPTION

Summary/Objective

To provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of dealer services and programs as well as communicating effectively with team members within the dealer services department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides timely and accurate information to incoming dealer requests.

Processes dealer orders/changes/returns according to established department policies and procedures.

Works closely with the credit department to resolve disputed credit items.

Provides timely feedback to the dealer regarding service failures or customer concerns. Partners with the sales team to meet and exceed dealer’s service expectations.

Competencies

Customer/Client Focus

Problem Solving/Analysis

Time Management

Communication Proficiency

Teamwork Orientation

Technical Capacity

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are to include Monday through Friday with 8 hour shifts.

Travel

Occasional travel is expected for this position.

Required Education and Experience

High School diploma or GED.

Previous experience in a central station of 3-5 years is required.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

Must be authorized to work in the United States. Must have clean background to obtain industry required Alarm Registrant Permit.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Shift:

• Day shift

Application Question(s):

• Are you authorized to work in the United States?
• Can you pass a drug screen?
• Do you have a High School Diploma or GED ?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a misdemeanor crime at any point since the age of 18 years old?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a felony crime at any point since the age of 18 years old?
• Are you at least 18 years old ?
• Can you work at our on-site location at 316 Security Drive Statesville, NC 28677 ? (Remote Not Available)
• Do you have previous experience in a central station of 3 to 5 years ?

Work Location: In person