What are the responsibilities and job description for the Member Service Representative position at Security First Credit Union?
The Member Service Representative (MSR) serves as a liaison between the member and the Credit Union to determine the member’s, and/or potential member’s, financial needs and provides information (in a call center environment or in a branch location) on the full range of Credit Union products and services. The MSR provides a variety of member service duties, including but not limited to, opening new accounts (savings, checking, IRAs, Certificates), explaining electronic services, issuing plastic cards, completing account maintenance requests, processing and closing loan applications and professionally handling and resolving member complaints and account problems. Position may be assigned to work at alternate locations based on credit union needs.
