What are the responsibilities and job description for the Member Service Representative position at Security First Federal Credit Union?
The Member Service Representative (MSR) serves as a liaison between the member and the Credit Union to determine the member’s, and/or potential member’s, financial needs and provides information (in a call center environment or in a branch location) on the full range of Credit Union products and services. The MSR provides a variety of member service duties, including but not limited to, opening new accounts (savings, checking, IRAs, Certificates), explaining electronic services, issuing plastic cards, completing account maintenance requests, processing and closing loan applications and professionally handling and resolving member complaints and account problems. Position may be assigned to work at alternate locations based on credit union needs.
The incumbent must possess a high school education or GED as well as a minimum of nine (9) months of financial institution experience. Six (6) months of lending experience or completion of a lending certification program required. The ideal candidate should be familiar with a broad range of financial products and services, including consumer lending, and possess excellent verbal and written communication skills.
While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, and manipulate (lift, carry, move) light to medium weights of 5 to 30 pounds. This position involves sitting for long periods of time, frequently viewing a computer monitor, and requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
The incumbent must possess a high school education or GED as well as a minimum of nine (9) months of financial institution experience. Six (6) months of lending experience or completion of a lending certification program required. The ideal candidate should be familiar with a broad range of financial products and services, including consumer lending, and possess excellent verbal and written communication skills.
While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, and manipulate (lift, carry, move) light to medium weights of 5 to 30 pounds. This position involves sitting for long periods of time, frequently viewing a computer monitor, and requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
