What are the responsibilities and job description for the Call Center Operator position at Security For Seniors?
We are looking for a committed and professional Call Center Representative to join our team. In this position, you will be the initial point of contact for our clients, delivering exceptional customer service and support. The ideal candidate will have excellent communication skills, a basic understanding of medical terminology, and the ability to analyze customer needs effectively. Multilingual candidates are highly encouraged to apply, as we serve a diverse clientele.
Duties:
- Respond to incoming calls and inquiries promptly and professionally.
- Provide accurate information about our services and assist customers with their needs.
- Use medical terminology to appropriately address client questions and concerns.
- Maintain high phone etiquette to ensure customer satisfaction.
- Accurately perform data entry tasks to update client records and information.
- Analyze customer feedback to enhance service delivery and resolve issues.
- Collaborate with other departments to ensure seamless service for clients.
- Assist in training new staff members on best practices in customer service.
Requirements:
- Proven experience in customer service, preferably in a medical office setting.
- Excellent verbal communication skills with the ability to clearly convey information.
- Basic understanding of medical terminology is preferred but not mandatory.
- Ability to analyze situations and provide effective solutions quickly.
- Proficient in data entry with strong attention to detail.
- Bilingual or multilingual abilities are a plus, especially in English and Spanish or other languages.
- Strong phone etiquette and interpersonal skills are essential for this role.
- Must be able to work flexible hours as needed.
Join our team and contribute to providing outstanding service that makes a difference in our clients' lives!
Job Type: Full-time
Pay: $165.01 - $198.72 per day
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $165 - $199